CAREERS
Key Accounts Coordinator
- Jebel Ali, Dubai - UAE
- Posted 1 week ago
- Active
- Consolidated Shipping Services Group
Key Responsibilities
The Key Accounts Coordinator is responsible for assigned account or Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.
Account or Trade Lane
Management and Customer Service:
·
Develop
strong relationships with assigned clients, and overseas trade lane
counterparts (if applicable) through timely communication and excellent
customer service.
·
Deliver
custom solutions to client in order to simplify their logistics needs.
·
Serve
as the first point of contact between the client and internal operations and
sales teams.
·
Ensure
escalated issues are managed through to resolution.
·
Identify
and qualify business opportunities with small and mid-size companies or
assigned trade lane.
·
To
handle at least 80 – 100 job files / bookings per month.
·
Prepare
and present proposals, quotes and recommend services based on customer needs.
·
Create
and maintain operational SOPs and conduct internal audit for assigned accounts,
as needed.
·
Onboard/Implement
new customers.
·
Support
RFQ and RFI process.
We are looking for
- Minimum 4-5 years’ similar experience in the field of
Freight Forwarding industry in UAE.
- It is preferable that the applicant has a good
understanding of the UAE export/ import market, shipping industry and
logistics processes.
- Applicants must currently be available in UAE.
- Good communication skills in English, commands in
professional emails writing.
Interested candidates please share your CV’s to hr@cssdubai.com
