Team NVOCC at CSS Dubai

As one of the most active players in the Middle East Logistics industry, today CSS Middle East NVOCC department is a consistent success story despite the fiercely competitive business environment. The NVOCC department of any successful logistics company should have a global reach through a network of offices and representatives worldwide. It should be well equipped with efficient warehousing and Container Freight Station (CFS) facilities to handle transhipment cargo and provide cost effective solutions both at origin and destination. This has been the forte for the success of CSS Groups NVOCC department.

Fida Asghar, NVOCC Team Manager for CSS ME said, “We have built our strong client base on personalized and tailor made services with end to end solution to all our clients. NVOCC department offers secured and scheduled services to connect with all main overseas markets through its international partners. Our prime objective is to provide cost effective consolidated ocean freight services to all our clients around the globe. We have console services to 40 plus direct destination worldwide along with more than 2000 destinations globally through our dedicated hubs. Services offered include door to door service, customs clearance, documentation, high speed track & trace facility etc”.

NVOCC department is backed by a young and dynamic team with wide experience in providing international freight services, the team is always willing to extend a helping hand, offer personalized and accurate services to achieve total customer satisfaction and loyalty.

NVOCC department will continue to excel in providing cost effective containerization solutions, customer commitment, professionalism and dedication complementing the foundation of CSS Group.

Budget Meet 2009 – CSS India

Console Shipping Services India Pvt. Ltd. conducted its budget meet for the year 2009-10, on the 24th and 25th of April at Devas Farm House, Thrikkunnappuzha, Alleppy District, Kerala. As a usual practice, the meeting was a perfect blend of serious discussions over figures and entertainment to an intense level. The meet was inaugurated by The Group Chairman, T S Kaladharan. In his key note address, he mentioned about the exemplary growth achieved by CSS Dubai, even in the turbulent times of recession and expected to see more achievements on an overall performance level by the group company. Jairam K R, Director- CSS India welcomed the delegates from all offices who were present for the meeting, especially Fida Asghar, Team Manager- NVOCC, and Amith Surya Horra, Marketing Manager, who came all the way from Dubai and the Audit team, who came to attend the meeting.

Day one saw the presentations from South India. Chennai budget was presented by Eugene, Branch Manager and was supported by Jackson. Next was Bangalore. The Bangalore and Tirupur budgets were presented by Sunil, who takes care of the operations from these stations. Cochin budget figures were presented by Latha Asokan. Delhi was the next station who presented the budget. A special applause was offered to the Delhi team for their remarkable achievement during the last year. Surajeet, General Manager- North India presented the Delhi budget and the plan of action for the future. Nitin Bajpai, the new face for the Exports in Delhi was present with the team Delhi.

Discussions were made over the figures and the projections made by each station which summed up the days brain storming sessions. The musical performance by the young and talented singer Anand, was the main attraction for the day’s evening.

The exquisitely chosen and imaginatively crafted dishes for the menu for all the three days by Chef Riaz and supported by an ever enthusiastic culinary team of Devas, was grand enough to provide eternal memories for the taste buds of each and every person assembled for the meet.

Day two started with the presentation of Pune and then Ahmedabad took over the show. The presentation for Kolkata, which came next, was done by Arup Ray, Director- CSS India, due to the absence of the Managers from Kolkata. CSS Mumbai budget was presented by Rampal and was supported by the team comprised of Rahat and Hemant. Discussions were made upon the figures and the plan of action presented on the day by each station.

Dr. S V Nair, who joined the CSS India bandwagon as the HR head, presented his plan of action for the group HR policies. New review policies were adopted, as per the suggestions from the Group Chairman, to closely monitor the fulfillment of the new budgets. Arup Ray extended the vote of thanks to all those who have attended the budget meet 2009-10, and cited that despite of the economic slowdown, CSS India is all set to accomplish a significant growth in the years to come.

Aiming to achieve

SANAL HARIDAS -Commercial Air Freight Manager, CSS GROUP SPEAKS TO SHEEBA ANTONY ABOUT AIR FREIGHT DEPARTMENT AND PROSPECTS FOR 2009

How different are you from other freight providers in the region?

CSS with its presence in the Middle East and Indian Subcontinent are having an array of services like Ocean, Air, land Transportation, Projects, Air Charter Services, GSA to major carriers and Supply chain management. This makes us unique in offering an integrated service that is unmatched in this region.

Does the price competition really affect the business?
Price is a perceived competition. Value addition and service levels are the factors which always keep our customers with us. However we should always be mindful that overpricing can make us loose our edge in any market situation. Especially during this trying time it is always advisable to keep our cost low and offer the best product, service and the best price to our customers. This will ensure loyalty and growth even in a challenging price market.

What are the new challenges that you look forward for the air freight in the Middle East?
During this period of Global recession and financial turmoil we see numerous challenges posed in the market place and such situations not only affect the financial and property market, it will also have some adverse affect on our offering as some of these sectors have been the catalyst for our growth in the recent past. In light of this during this downturn as an organization we need to look at new ideas and ways to stimulate the market place with our service offerings. This can especially be leveraged by seeking the feedback of our customer and looking at ways for us to be a part of their supply chain and meet the challenges faced together to sustain growth. If we are able to further contribute to our customers requirements in this manner we can come out of this situation together and build up a partnership that will go beyond this trying times securing a stable and trustworthy relationship in the future.

As you are aware the business landscape in UAE is taking a different turn all together .What are the plans for CSS Airfreight to tap this development?
CSS has to look at its strengths and find new ways of working with our customers, providing guidance and assistance to ensure a win-win situation during this period. This will eventually secure our future growth.

What about the changing face of the industry?

The freight and logistics business has been the same for centuries and continue to be a catalyst in growth for all works around. Most of the time this business is the last to be affected by any recession or turmoil as it is required in the best and worst of time. We have also seen this sector evolving into an integrated service offering, providing movement of goods, information and finance and that is exactly what we need to continue to do. We need to understand the challenges the industry faces and together work towards a way to resolve and take it forward to enhance commerce. As many economists say, during recession we need to spend more money and during good time we need to save, unless we put our minds to resolving and helping promote commerce we will not be able to build a strong organization and sustain growth. We always need to remember it is during the great recessions and challenges that corporates like Microsoft and many other organizations have become what they are today.

Could you brief about CSS Group’s association with service providers?

CSS works closely with a host of affiliates & agents in the U.S, U.K, Europe, Far East and Africa who are leaders and experts within their region and share a very good business relationship. They understand our commitment to the customers and fulfill every requirement in the same manner as CSS does. This is our strength and we need to capitalise the relations we have with our agents and affiliates and work with them to promote trade and commerce collectively.

Opportunities that you foresee in the air freight industry in the Middle East?

As you are aware the business landscape in UAE is taking a different turn all together .What are the plans for CSS Airfreight to tap this development? CSS has to look at its strengths and find new ways of working As mentioned above capitalise on emerging markets and promote dialogues and partnership with customers and grow together during this period. On the other hand we could also target African region during this period. Although various agents and carriers are already supporting this market, a very large area of this region is still being untapped. Dubai is well known for trade and the facilities offered by the government to the traders. If focused and serviced better, this route could be further developed and prove to be potential for the entire Middle East region.

Cochin Port – India’s first e-Port

Cochin Port Trust crosses a major milestone, as it becomes the first e-Port in India. Christened as ‘e thuramukha’ (e-Port) the project integrates the port’s operational, financials, real estate and human resources system on an integrated port information system. Once, fully functional, it will provide a real time interface with customs, port users, banks and the port community system of the Indian Ports Association (IPA). The system will provide a single window facility to the trade for filing applications, receiving service bills, payments and enquiries. According to the CoPT press release the project covers computerization of all its customer facing and internal back office processes to improve its all round efficiency. The motto of the project is accuracy, speed, efficiency and transparency.

CSS Cares

At CSS Group, Corporate Social Responsibility (CSR) is first demonstrated within the organization. From conforming to all legalities to fair pricing, from keeping its promise of high quality services, from being honest to practicing employee welfare and promoting high standards of ethics throughout the company, CSS Group acts as socially responsible corporate organization. T S Kaladharan, Chairman CSS Group says “Having been sensitive to social issues right from inception, the Group always believed in the act of giving back to society seriously and continuously”. Emirates Association of Blind is a voluntary organization formed in UAE in the filed of humanitarian support and aiding the disabled and blinds. CSS Group has been actively supporting the organization cause for the past 3 years.

Welcome on Board

Surajit Pattanaik has joined CSS India as the General Manager- North India. He carries with him a rich industry experience of more than 12 years in Operational and Sales back ground. A native of Bhubaneshwar, Orissa, Suri, as he is known among his friends in the Industry circle, has worked with major logistics providers like Interline Global Logistics Pvt. Ltd and A V Global Corporation Pvt. Ltd. in senior management capacities before joining Console Shipping Services India Pvt. Ltd. He has worked in different locations in India and gained excellent leadership qualities. He is known for his strengths like strategic planning, problem solving & team building capacities. His ability to analyse market & product patterns and stream line strategies accordingly, has been well admired by his colleagues and friends. His interests other than his profession are Chess, Cricket and watching news channels. Mr. Surajit will be stationed in the Delhi office of CSS and control the operations of North India.

Face Lift For Console Shipping Services,Chennai

Console shipping services attains a major face lift with its new office in Chennai. The growing cargo trade in the region, and the demand for more personnel compelled CSS Chennai to increase its infrastructural facilities. The new office which is situated in the Beach road is more accessible for Customers from all part of the city. CSS Chennai has handled substantial amount of cargo and attained a notable position in the industry within a year after the operation started.

The new office address:
Console Shipping Services (I) Pvt Ltd.,
‘TAJ Towers’, #22A, 2nd Lane Beach,
Chennai 600 001, TamilNadu, India.,
TEL : + 91 44 25234511,12,13,14,
FAX : + 91 44 25234515

Bond Thru Years

Consol idated Shipping Group is proud to be associated with Shipco Transport since 1996. From the beginning, CSS Group and Shipco Transport have developed together within all areas of the shipping industry while strengthening their business relationships by continually supporting each other’s business activities. In 2007, CSS Group was honored to have a direct link with Shipco Transport as it positioned a CSS Group representative in their Hoboken, New Jersey, USA office. Roshmon Manoli, Route Development Manager-USA, CSS Group based in Hoboken, New Jersey says, “Having a base in the USA has eased the business activities between CSS Group and Shipco Transport while streaming the business processes for both sides when dealing with North America and rest of the world. CSS Group is honoured to be participating in the upcoming Shipco Transport, “ S h i pco ’ s Global Agents Meetin g 2008” being held on Octobe r 2008. Leading the delegation for CSS Group is T.S. Kaladharan, Chairman CSS Group and Raj George, Senior VP-Ocean Freight. T.S. Kaladharan adds, “It’s an honor to be participating in such a positive Global Meeting and we look forward to a productive meeting ahead.”

Relationship Unbreakable

Consol idated Shipping Group is proud to be associated with FPS-Famous Pacific Shipping since December 2001. From its inception, CSS Group and FPS have grown together and strengthened their business relationships over the years by continually supporting each other’s business endeavors. In 2006, CSS Group was privileged with being appointed as a network agent for the FPS network. Over the years, CSS Group has participated in the yearly Annual General Meeting hosted by FPS and this year it is being held in October 2008 in Madrid, Spain. Key delegates from across the CSS Group will be in attendance during the Annual General Meeting. Leading the delegation from CSS Middle East is Paul D’Souza, Senior VP Sales and Marketing, Siby Kurian, Narayan-CSS Bahrain, and Dean Landers-CSS Kuwait. “We have always been enthusiastic in attending FPS AGM, since this platform gives us a chance to meet all our friends and have some exchange of ideas productively” said Paul D’ Souza. Leading the delegation from Console Shipping Services India (Private) Ltd, will be Jairam K.R, & Arup Ray, Directors CSS India. Jairam cited that The FPS network has been an instrumental catalyst in the endeavors of CSS India to provide an array of services t o their Indian customers and elevated them to the league of the leading NVOCC’s in India. The team includes Arup Ray, Director of Imports, Rampal, and Hemant from CSS India. From Console Shipping Services Pakistan (Private) Ltd Asim Saeed, Chief Executive Officer will also be in attendance for the FPS Annual General Meeting. For Arup Ray, FPS AGM is like coming back to his second home where he finds all his friends and colleagues from around the globe.

Brand Building for CS Middle East

Brands can be defined in two ways. Firstly, a brand can be identification or a mark, that differentiates one business from another. Secondly, a brand symbolizes how people think about your business. With CSS Group’s aggressive expansion plans to various regions in the world, it is important for all the units to maintain a certain corporate identity to reflect a global image. This calls for continuous branding activities for the Groups marketing depart ment. Recently CSS Middle East underwent a brand building exercise to continually enha nce the corporate image. An Indian based company, Twin Info Solutions Pvt. Ltd has assisted in the brand revamping exercise. According to Amith Surya Horra, Assistant Marketing Manager CSS Group, “CSS Group’s branding is a continuous cycle that is crucial for staying competitive in an ever growing industry. It is vital to constantly build on CSS’ image as it creates a consistency amongst the groups overall representation. Marketing enables a valued client to trust the