Chairman’s Message

Building Smarter Networks for a Connected Tomorrow
In today’s supply chain landscape, logistics is no longer a back-end function. It is a strategic force driving national competitiveness, regional collaboration, and technological innovation. What we move, how we move it, and the ecosystems we build around that movement are now at the center of how economies grow and how industries evolve.

Regional Connectivity Is the New Currency
One of the most defining developments we have seen over the past few months, was the strategic partnership between Saudia Cargo and China Cargo Airlines, enhancing freight frequency between Riyadh and Shanghai. This is more than a bilateral agreement, it is a signal that Asia–Gulf–Europe corridors are becoming the new growth arteries of global trade. As the demand for quicker, more reliable cargo movement intensifies, airlines and logistics providers that can deliver on speed and scale will shape the future.

At the same time, Qatar’s emergence as a regional logistics powerhouse—leveraging Hamad Port and Hamad International Airport—highlights a growing trend on future forward countries are investing in integrated logistics ecosystems. These are not isolated infrastructure projects; they are strategically designed hubs that connect sea, air, road, and rail with digital systems and real-time visibility.

The potential integration of Etihad Rail with Kuwait’s transport networks is a promising step toward cross-border freight mobility. Regional connectivity is an imperative in driving growth and prosperity.

E-commerce Is Redefining Operations
The e-commerce boom continues to push boundaries. In the UAE, Amazon’s use of dark stores—warehouses designed purely for rapid online fulfilment—is a telling example of how logistics must adapt to the new definition of ‘convenience.’ It’s no longer about just delivering fast; it’s about anticipating demand, placing inventory closer to consumption points, and enabling flexible last-mile solutions.

With smarter, automated and AI-enabled warehousing, the transformation of Saudi logistics is remarkable. The Kingdom is building not just capacity, but capability—making its logistics sector more agile, data-driven, and future-ready.

Technology As a Differentiator
At CSS, we’ve always believed that the next frontier of logistics lies at the intersection of infrastructure and intelligence.
New developments like the automatic EV charging station in the US aimed specifically at logistics vehicles and the electrification of fleets reaffirm this belief. Autonomous infrastructure will redefine distribution models in the coming decade. From lowering operational costs to reducing downtime, innovations like these are turning ESG ambitions into everyday business advantages.

The Way Forward
What do these developments mean for us at CSS and for our peers across the logistics value chain?
First, we must build for resilience, not just efficiency. Whether it’s through regional partnerships, smart warehousing, or multimodal integration, we need to create supply chains that bend but don’t break.

Second, we must lead with foresight. The companies that thrive will be those that invest in long-term infrastructure while adapting to short-term demand shifts.
Finally, we must put people and partnerships at the center. Technology may power logistics, but it’s trust that fuels it. Trust in processes, in people, and in the promise to deliver.

As we step into the second half of 2025, let us move forward not just with speed—but with purpose. Let us remain learners, collaborators, and custodians of an industry that quietly powers the world.

CSS KSA: POWERING SAUDI ARABIA’S LOGISTICS VISION WITH GLOBAL EXPERTISE

As Saudi Arabia accelerates its transformation under Vision 2030, logistics is emerging as one of the nation’s most strategically important sectors. With the government aiming to position the Kingdom as a global logistics hub connecting Asia, Africa, and Europe, investments in infrastructure, technology, and trade facilitation are reaching historic highs. CSS KSA, a part of the CSS Group, plays a pivotal role in shaping the logistics narrative within the Kingdom.

With well-established operations across Riyadh, Dammam, and Jeddah, CSS KSA is enabling seamless and scalable logistics solutions for regional and global trade. From bonded trucking facilities to specialized project logistics, the CSS team in Saudi Arabia supports not only economic growth but also helps drive the country’s global trade ambitions.

Chairman of CSS Group, Mr. T.S. Kaladharan, reflects on this evolution, noting that “Saudi Arabia has always held strategic importance for CSS. Our presence in the Kingdom reflects both our commitment to the region and our belief in its incredible potential. The team at CSS KSA is doing remarkable work. As they expand bonded services and warehousing solutions, I am confident we are only at the beginning of a powerful growth story.”

STRATEGICALLY POSITIONED, EXPERTLY DELIVERED

CSS KSA has strategically established its operations in three of the Kingdom’s key commercial and logistics corridors—Riyadh, Dammam, and Jeddah. Each location is equipped with tailored infrastructure and a team of highly skilled professionals, ensuring comprehensive, end-to-end logistics support for a wide range of industries.

CSS KSA provides Non-Vessel Operating Common Carrier (NVOCC) services with a global reach and localized efficiency. The team manages comprehensive ocean freight solutions, covering full-container load (FCL), less-than-container load (LCL), and breakbulk shipments. They also specialize in air freight and charter management, handling urgent and time-sensitive cargo with precision and expertise.

Land transportation is another cornerstone of their offerings, ensuring safe, efficient, and timely overland cargo movement across domestic and international routes. Additionally, CSS KSA excels in project logistics, coordinating complex and large-scale cargo operations with meticulous planning and execution.

Multimodal operations, including sea/air and sea/land services, are strategically designed to optimize transit time and cost. The company also offers both third-party (3PL) and fourth-party logistics (4PL) services, taking complete control of supply chain management for businesses seeking streamlined operations.

Heavy equipment logistics is handled with care and expertise, including the movement of oversized, high-value machinery. CSS KSA also caters to the automotive sector with specialized auto logistics solutions. Their capabilities extend to yacht and marine logistics, managing high-end marine cargo with the attention it demands.

Further, the team offers industrial packing, lashing, and crating services that meet international shipping standards. They support hospitality and hotel projects with tailored logistics planning and also manage end-to-end logistics for exhibitions and events throughout the Kingdom.

What sets CSS KSA apart is its ability to integrate these services under one roof, offering clients the convenience of a single-point solution backed by global reach and local expertise.

NEW MILESTONES ON THE HORIZON

In a significant step towards strengthening its logistics infrastructure in the Kingdom, CSS KSA is preparing to launch a bonded trucking facility between Dammam and Jeddah—a move expected to enhance speed, security, and efficiency in cargo transfers across regions. This initiative will play a key role in facilitating the movement of import and export cargo within bonded status, thereby saving time and reducing customs complexities.

Complementing this, CSS is also preparing to open bonded warehouses in Riyadh, Dammam, and Jeddah, reinforcing its commitment to enabling cost-effective and compliant logistics services across KSA’s key economic centers. “Our Import Direct Consolidation (Direct Consol) to KSA service has been a game-changer,” says Anas Nizarudeen, Business Development, CSS KSA. “By offering direct LCL consolidation services into the Kingdom, we’ve reduced lead times and improved reliability for clients across verticals—from retail and FMCG to automotive and industrial projects.”

Anas further emphasizes the company’s alignment with national priorities, adding, “The CSS KSA journey is deeply aligned with the Kingdom’s vision for the future. Our expansion plans, including bonded warehousing and trucking, are designed to empower trade, simplify logistics, and deliver measurable value to our clients.”

NAVIGATING COMPLEXITY WITH CONFIDENCE

Saudi Arabia’s logistics environment is marked by rapid evolution and increasing sophistication. To stay ahead, CSS KSA continues to invest in people, processes, and technology. Whether it’s managing oversized project cargo or delivering door-to-door logistics for luxury hospitality brands, the CSS team consistently brings precision, flexibility, and foresight to every operation.

In logistics, it’s never just about moving goods,” Anasmon. “It’s about anticipating variables, optimizing costs, and ensuring every delivery meets the client’s expectations. That’s the CSS promise.”

MULTIMODAL EXPERTISE AND PROJECT LOGISTICS

CSS KSA’s strength in multimodal logistics—especially Sea-Air and Sea-Land operations—ensures optimized transit times and cost efficiencies. This flexibility is crucial in a region where cross-border regulations, time-sensitive cargo, and variations in infrastructure all influence logistics strategies.

The division has also handled several large-scale projects involving heavy equipment logistics, industrial packing, and event logistics for key clients in energy, construction, and public sector initiatives. Through integrated planning, close coordination, and the use of advanced handling techniques, CSS KSA has established itself as a trusted project logistics partner in the Kingdom.

A VISION ANCHORED IN PEOPLE AND PERFORMANCE

Behind CSS KSA’s continued growth is a dynamic team backed by the global CSS Group’s values: customer satisfaction, teamwork, and continuous innovation. From frontline operations to business development and strategic leadership, the team in Saudi Arabia represents a rich mix of experience and youthful energy.

The support from CSS Group’s global network—including branches across the UAE, Bahrain, Oman, Qatar, Turkey, Kenya, Sri Lanka, and India—adds strength to the company’s local delivery. It also ensures that clients benefit from international best practices, digital tools, and global service assurance.

TECHNOLOGY, TRANSPARENCY, AND TRUST

As part of CSS Group’s broader digital transformation journey, CSS KSA is also integrating tools that allow for real-time shipment tracking, enhanced customer engagement, and transparent billing processes. These innovations not only reduce turnaround times but also empower clients with visibility and control over their cargo.

Additionally, upcoming AI-based platforms and paperless workflows will be rolled out across the KSA branches in line with the group-wide digital agenda—an initiative designed to increase operational agility and reduce costs by up to 30%.

LOOKING AHEAD: GROWTH WITH PURPOSE

CSS KSA’s immediate roadmap includes the launch of bonded trucking between Jeddah and Dammam, the opening of bonded warehouse facilities in Riyadh, Dammam, and Jeddah, and the expansion of the Direct Consol import program into new trade lanes. The company also plans strategic hiring to enhance specialized verticals like hospitality logistics, auto logistics, and events.

With these developments, the company is well-positioned to capitalize on the growing demand for agile and integrated logistics solutions in Saudi Arabia. “We’re building more than logistics capabilities—we’re building trust,” concludes Anas. “Our clients know that with CSS KSA, they can expect reliability, speed, and support every
step of the way.”

CSS KSA’s growth mirrors the transformation of the Kingdom itself: bold, forward-thinking, and intensely focused on excellence. With new infrastructure on the horizon, multimodal solutions gaining momentum, and a team fueled by purpose, CSS KSA is charting a new path for logistics in Saudi Arabia—one built on innovation, trust, and long-term vision.

As the Kingdom rises to become a global logistics powerhouse, CSS KSA will continue to play a key role in its journey, delivering value through every shipment, solution, and milestone.

ABU DHABI’S FREIGHT FORWARDING EVOLUTION: DRIVING THE FUTURE OF LOGISTICS

The freight forwarding industry in Abu Dhabi is undergoing rapid evolution, driven by significant infrastructure investments, diversification efforts, and strategic national projects. With its position as a key logistics hub, Abu Dhabi is seeing strong demand for specialized logistics services, particularly in support of large-scale oil, gas, and renewable energy projects. The integration of Etihad Rail has further strengthened multimodal connectivity, offering sustainable alternatives to road transport and enhancing inland cargo movement.

Sustainability is becoming a central tenet of Abu Dhabi’s logistics strategy. In line with the UAE’s Net Zero 2050 vision, key logistics players and infrastructure providers are implementing initiatives such as solar-powered warehouses, low-emission cargo handling equipment, and LEED-certified logistics facilities. Etihad Rail itself is expected to cut greenhouse gas emissions by millions of tons annually by shifting heavy freight from road to rail. Freight forwarders are also increasingly aligning with green supply chain practices, including carbon offsetting programs and the adoption of recyclable packaging solutions.

On the technology front, Abu Dhabi is leading the region’s digital logistics transformation. Maqta Gateway, the digital arm of AD Ports Group, is streamlining operations through paperless trade, blockchain-secured customs clearance, and real-time cargo visibility. Logistics companies are adopting advanced transportation and warehouse management systems, while artificial intelligence and predictive analytics are being utilized to optimize delivery routes, enhance cargo forecasting, and minimize downtime. Automation is becoming more prominent in warehousing and distribution, with pilot projects involving robotics and drones gaining traction.

From a regional perspective, Abu Dhabi is strategically positioning itself as the logistics backbone of the UAE and the wider Gulf.

Khalifa Port, now one of the world’s fastest-growing ports, is directly linked to Etihad Rail and KEZAD, forming an integrated ecosystem that is ideal for international manufacturers, distributors, and project owners. Mussafah, meanwhile, remains the industrial heartland for heavy cargo and engineering equipment logistics. The emirate is also expanding overland freight corridors with Saudi Arabia and strengthening maritime links with East Africa and the Indian Subcontinent, enhancing its role in regional re-export and transshipment trade.

In summary, Abu Dhabi’s freight forwarding industry is undergoing a phase of strategic transformation. It is embracing sustainability, driving digital innovation, and leveraging regional integration to become a resilient and future-ready logistics powerhouse—supporting not only domestic economic growth but also broader connectivity across the Middle East, Asia, and Africa

CSS ELOGIX: ACCELERATING E-COMMERCE EXPANSION IN THE GCC

In the fast-paced world of e-commerce, where speed, accuracy, and customer experience are everything, CSS eLogix stands out as a strategic partner for brands looking to scale across the Gulf region. Based in the UAE, CSS eLogix operates a sophisticated network of fulfillment centers across key GCC cities, including Dubai, Riyadh, Jeddah, Doha, and Manama. Unlike traditional warehouses, these hubs are optimized for speed, automation, and high-volume e-commerce operations, offering seamless order processing, storage, packing, and shipping.

CSS eLogix is more than just a logistics provider—we are an enabler of business growth. Our fulfillment services help e-commerce brands unlock new markets, reduce operational costs, and enhance customer satisfaction.

HOW CSS ELOGIX IS MAKING A MEASURABLE DIFFERENCE ACROSS THE GULF

SPEED MATTERS: DELIVERING THE EXPERIENCE CUSTOMERS EXPECT

In e-commerce, delivery speed can make or break a sale. With fulfillment centers strategically located across the GCC, CSS eLogix enables same-day or next-day delivery in most major cities. This is especially important in a region where consumers demand fast and reliable service. Faster delivery not only improves customer satisfaction but also boosts conversion rates, increases repeat purchases, and strengthens overall brand trust.

COST-EFFECTIVE LOGISTICS FOR ALL SIZES OF BUSINESS

Logistics costs can be a significant challenge for online brands, particularly those seeking to expand into new markets. At CSS eLogix, we reduce those costs through bulk storage, consolidated shipping, and optimized delivery routes. Brands working with us don’t need to invest in their own warehouses or last-mile fleets, resulting in significant savings. Whether a startup or a scaling enterprise, our shared infrastructure model keeps the costs predictable and scalable.

REAL-TIME INVENTORY ACCURACY AND VISIBILITY

One of CSS eLogix’s key strengths is our advanced Warehouse Management System (WMS). It offers our partners real-time inventory visibility. This level of control enables more accurate stock forecasting, thereby minimizing backorders. The partners can also ensure that multi-channel sales through websites or marketplaces like Noon and Amazon run smoothly. Our system supports brands in maintaining a consistent, reliable shopping experience.

ON-DEMAND SCALABILITY FOR PEAK SEASONS

During high-demand periods, such as Ramadan, Black Friday, or seasonal sales, brands need to scale quickly. We offer flexible fulfillment services across the GCC, allowing partnered brands to scale their operations without the burden of building their own logistics infrastructure. Our fulfillment centers are equipped to handle sudden spikes in order volume, helping brands deliver efficiently and reliably. By providing on-demand scalability, we enable them to focus on growth, customer experience, and product development while we handle the logistics.

EFFORTLESS MARKET ENTRY ACROSS THE GCC

Every brand looks to expand its growth by entering new markets. However, setting up local operations in each country can be expensive and time-consuming. CSS eLogix makes this process simple with our cross-border fulfillment services. With hubs in the UAE, Saudi Arabia, Bahrain, and Qatar, we enable e-commerce brands to enter new markets quickly and efficiently. Our services include Importer of Record (IOR) support and comprehensive customs clearance, eliminating the typical hurdles of international logistics. The partnered brands focus on growth and customer experience while we manage the complexities of cross-border operations, ensuring smooth and compliant entry into multiple GCC markets.

HANDLING RETURNS WITH CARE

Returns are an inevitable part of e-commerce, but poor reverse logistics can damage a brand’s reputation. It can lead to customer dissatisfaction and financial losses. At CSS eLogix, our Bahrain fulfillment center is fully equipped to manage returns with speed and care. We handle every step of the process, from inspection and quality checks to repackaging and restocking, ensuring that returned items are processed efficiently. This smooth and reliable system improves the customer experience while helping brands recover value from returned products, reduce losses, and maintain a strong market image.

SEAMLESS LAST-MILE INTEGRATION

At CSS eLogix, we’ve partnered with leading last-mile delivery providers across the Gulf to offer seamless end-to-end shipping solutions. Our network offers a range of delivery options, including home deliveries, locker drop-offs, and convenient pick-up points, ensuring flexibility to meet the diverse needs of our customers. This level of convenience not only enhances the overall shopping experience but also boosts customer satisfaction and loyalty. Additionally, our system provides real-time tracking, offering customers complete visibility of their orders and enabling brands to minimize delays and delivery-related issues. By combining speed, reliability, and choice, we ensure that last-mile delivery is a strength, not a challenge.

CUSTOMIZED, LOCALIZED PACKAGING OPTIONS

First impressions matter, especially in the Gulf, where consumers value thoughtful presentation. CSS eLogix helps brands make a lasting impact with personalized packaging services. We offer custom options, including branded boxes, Arabic inserts, thank-you cards, and seasonal themes such as Ramadan gift wraps. These thoughtful details not only create a memorable unboxing experience but also strengthen brand identity and boost customer satisfaction. By adding a personal touch to every order, we help brands stand out in a competitive e-commerce market.

SMART INVENTORY DISTRIBUTION TO AVOID STOCKOUTS

Our smart inventory distribution system enables brands to maintain optimal stock levels across multiple hubs. This reduces stockouts and delivery delays in specific cities. This ensures that customers receive their orders quickly and without disruption. Even during peak times, fulfillment stays smooth and reliable. Brands can respond rapidly to demand and improve delivery performance. Smarter stock placement also boosts customer satisfaction and strengthens brand reliability.

NAVIGATING GCC REGULATIONS WITH CONFIDENCE

Compliance is essential in the Gulf, where VAT laws, customs regulations, and data policies are constantly evolving. CSS eLogix provides expert support to help businesses stay compliant with the latest regulations across various markets. We understand these complexities well and offer specialist support to help brands stay up to date with changing rules in each market. From handling customs documentation to managing compliances, our team ensures smooth operations. This enables e-commerce businesses to focus on growth while we handle the regulatory challenges and minimize risks.

A TRUSTED PARTNER IN SCALABLE, SEAMLESS E-COMMERCE GROWTH

In today’s dynamic e-commerce landscape, having the right logistics partner is crucial for success, and CSS eLogix delivers just that! With fast, reliable, and scalable logistics solutions across the Gulf, we help brands enter new markets, meet rising customer expectations, and grow sustainably. From quick deliveries and innovative inventory management to personalized packaging and regulatory compliance, every solution we offer is designed to drive growth. Whether you’re a regional startup or a global brand, our infrastructure allows you to deliver at the speed of Amazon or Noon without building your own logistics network.

With CSS eLogix by your side, brands can focus on what matters most—sales, marketing, and innovation. While we take care of the complexities to ensure smooth operations and seamless e-commerce growth.

TURKEY’S STRATEGIC EDGE IN GLOBAL LOGISTICS: 2025 MID-YEAR INSIGHTS

As we cross the halfway mark of 2025, Turkey continues to strengthen its position as a key player in the global logistics landscape. With its unique geographical location bridging Europe, Asia, and the Middle East, Turkey offers a critical transit hub for multimodal logistics and freight forwarding operations.

A GATEWAY BETWEEN CONTINENTS

Turkey’s location remains one of its most valuable assets. Strategically positioned at the crossroads of major trade corridors—namely the Trans-European Transport Network (TEN-T), the Middle Corridor (linking China to Europe via Central Asia), and the Mediterranean Basin—Turkey serves as a natural logistics gateway for east-west and north-south trade flows.

MARKET EXPANSION TRENDS IN 2025

In 2025, Turkey’s logistics market is showing strong growth in several key regions:

The Marmara Region
Particularly Istanbul and Kocaeli(Korfez), remains the logistics heartland, supported by advanced infrastructure, customs zones, and port connectivity (Ambarlı, Kumport, and DP World Yarımca, Yilport).

The Aegean Region
Particularly around İzmir, is experiencing rapid development, driven by investments in cold chain logistics, e-commerce fulfillment centers, and intermodal terminals.

The Southeastern Corridor
encompassing Iskenderun and Mersin, is expanding into a vital export hub for the Middle East, with notable growth in land transport and warehousing services. Mersin and İskenderun ports also continue to play a crucial role in handling transit cargo traffic originating from CIS countries.

This regional diversification demonstrates that logistics demand in Turkey is no longer concentrated in traditional centers alone, but is spreading to strategic inland and coastal cities.

CONTAINER SHIPPING PERFORMANCE: 2025 MID-YEAR OVERVIEW

The first half of 2025 saw a moderate rebound in container volumes at Turkish ports, following a volatile 2023–2024 period marked by regional tensions and global supply chain shifts. Notable developments include:

Increased transshipment volumes
Particularly in Mersin and İskenderun, due to rerouted vessels avoiding the Red Sea.

Steady recovery in imports
Particularly from Asia, following more stable pricing and lead times.

Export volumes are rising
Driven by Turkey’s strong performance in textiles, automotive spare parts, white goods manufacturing, agricultural products, food items, spare parts, and furniture.

Port operators have also invested in digitalization and terminal automation, increasing efficiency and reducing dwell times.

MERSIN PORT EXPANSION

The first phase of the Mersin Port expansion project has been completed. The project includes increasing overall port capacity, extending the quay, and enabling the port to handle ultra-large container vessels (ULCVs) with significantly higher capacity. Once the project is completed, Mersin Port’s annual container handling capacity will increase from 2.6 million TEUs to 3.6 million TEUs.

This development suggests a clear expectation of increased business volume in the near future, with projected growth in exports, imports, and transit cargo traffic.

ADVANTAGES FOR FREIGHT FORWARDERS IN TURKEY

Operating as a freight forwarder in Turkey presents several key advantages:

Proximity to Emerging Markets
Turkey offers access to over 1.5 billion consumers within a 4-hour flight radius, encompassing Europe, the CIS countries, North Africa, and the Gulf.

Robust Infrastructure
Modern seaports, expanding railway lines, free zones, and international airports offer scalable multimodal solutions.

Transit Customs Expertise
Freight forwarders with deep knowledge of Turkish customs regulations and bonded processes can deliver fast, compliant service—especially critical for high-value or time-sensitive cargo.

Agile Workforce & Entrepreneurial Ecosystem
Local firms demonstrate a high level of adaptability, often providing more flexible, client-oriented solutions than larger multinational counterparts.

Turkey’s logistics sector in 2025 remains resilient in the face of global challenges, yet it continues to evolve through strategic investments, regional diversification, and the adoption of new technologies. For freight forwarders, the opportunities are ripe. As the world shifts toward nearshoring, digital trade, and green corridors, Turkey’s unique position and growing capabilities make it an increasingly essential player in the supply chain ecosystem.

CSS GROUP’S OVERNIGHT OPERATION MOVES 45-FOOT BOAT WITH SURGICAL PRECISION

CSS Group once again proved its excellence in project logistics with the successful overnight transfer of a 45-foot boat. Transporting such a large and delicate cargo is a complex undertaking that requires specialized expertise and close coordination. The complex move, involving multiple departments and specialized equipment, showcased the company’s ability to manage large-scale operations with precision, speed, and safety.

STRATEGIC PLANNING AND OVERNIGHT EXECUTION

The operation began with swift customs clearance, a critical first step that enabled a timely launch of the transfer. Backed by in-depth procedural knowledge and strong rapport with regulatory authorities, the team ensured a smooth and delay-free clearance process.

Given the boat’s size, moving it during regular hours was not feasible due to traffic and safety concerns. Also, the boat’s considerable dimensions necessitated the use of escort vehicles and specialized permits. To minimize disruption, the CSS team scheduled the move for the night, complying with local transport regulations for oversized cargo.

CSS’s transport team, working in tandem with regulatory bodies, carefully mapped out the path, coordinating with local authorities to guarantee uninterrupted passage. The teams also arranged for escort vehicles and secured specialized permits to ensure safe and smooth passage. Every step, from timing to traffic management, was meticulously thought out to avoid delays and ensure the vessel’s safety. The team’s attention to detail ensured that the 45-foot boat was transported safely!

COLLABORATION AND TECHNICAL EXCELLENCE

The success of the transport phase was matched by the expertise shown during the offloading process. Once the vessel reached its destination, CSS orchestrated the offloading using a 70-ton crane operated by rigging specialists. The lift had to be handled with utmost precision to avoid damage to the vessel or surrounding equipment. The crane team executed the manoeuvre with remarkable accuracy, safely transferring the boat onto a waiting trailer without incident.

The choice of equipment and personnel for the task reflected CSS’s deep understanding of heavy-lift logistics. Safety remained a top priority, and the operation was carried out without a hitch. It is a testament to the team’s technical expertise and readiness.

What truly set this operation apart was the seamless collaboration between multiple CSS departments—customs, transportation, marine logistics, and heavy lift—all working together to ensure success. Their combined efforts minimized downtime and maximized efficiency, proving that even the most complex logistics tasks can be executed smoothly with the right team in place. Beyond the logistics, this successful move reflects the culture of excellence that defines CSS.

LEADING WITH CONFIDENCE IN SPECIALIZED LOGISTICS

This project also highlights CSS Group’s broader capabilities in handling time-sensitive, oversized, and high-value cargo. Whether it’s navigating regulatory challenges, coordinating multiple moving parts, or deploying specialized machinery, the teams at CSS consistently delivers world-class logistics solutions tailored to each project’s unique needs.

This latest project underscores CSS’s strengths in heavy-lift transport, freight forwarding, and customs clearance, affirming its leadership in the shipping and logistics industry. It also reinforces the company’s unwavering commitment to safety, technical excellence, and customer satisfaction.

NAVIGATING THE FUTURE: MOMENTUM BUILDS UP IN INDIA’S LOGISTICS SECTOR

A transformative shift is underway in India’s logistics sector. International alliances, government-backed infrastructure upgrades, and rapid digitization fuel the change. As global supply chains become more intertwined and customer expectations rise, Indian logistics providers are entering a crucial phase of evolution.

SECTOR SNAPSHOT: RESILIENCE MEETS OPPORTUNITY

Despite a year marked by market fluctuations and investor caution, India’s logistics sector is regaining momentum. Strategic moves—such as the recently signed bilateral agreement with Japan—signal a renewed commitment to improving efficiency, reducing costs, and attracting foreign direct investment into logistics infrastructure. With upside potential projected as high as 47% for select stocks and robust performance indicators from leading logistics firms, the sector is positioning itself as a key driver of India’s economic future. This article examines the current performance, near-term outlook, and top-performing companies poised to capitalize on the sector’s upward trajectory.

MIXED SIGNALS, PROMISING FUTURE

India’s logistics sector is at an interesting juncture—recovering from recent setbacks while charting a more optimistic course for the future. Sector performance has seen a noticeable uptick in the past month, hinting at a rebound after a challenging year that tested investor confidence.

One of the most significant catalysts on the horizon is a newly signed bilateral logistics agreement between India and Japan. This partnership is expected to streamline supply chains, reduce operational costs, and expedite delivery times, thereby strengthening trade ties between the two nations. The agreement is also poised to unlock foreign direct investment (FDI) into India’s logistics infrastructure—an encouraging signal for long-term transformation. Analysts project a potential upside of up to 47% for leading logistics stocks, underscoring the sector’s growth potential. With the adoption of technology, global partnerships, and evolving supply chain models, companies that can remain agile and innovation-ready are likely to emerge as winners.

COMPANIES TO WATCH

Analysts have identified six companies with strong fundamentals and promising upside potential. Here’s a look at the front-runners reshaping the logistics space:

WHAT MAKES THESE PLAYERS STAND OUT

Gateway Distriparks: Gaining Ground with Intermodal Efficiency

Gateway Distriparks is building strength as a major player in intermodal logistics, operating inland container depots and freight stations. With a sharp focus on EXIM (export-import) connectivity, the company has carved out a strong position in India’s logistics grid.

Backed by a 47% upside potential, the company’s robust performance includes a staggering 619.61% YoY PAT growth and an 8.11% increase in sales, signaling operational agility and effective execution.

VRL Logistics: Driving National Connectivity

A household name in goods transportation, VRL Logistics has a powerful nationwide fleet and specializes in LTL (Less Than Truckload) movement. Its wide service offering includes parcel delivery and complete truckload solutions, making it an essential part of India’s cargo ecosystem.

Analysts have given VRL a ‘Strong Buy’ rating, driven by 244.71% YoY PAT growth and 9.43% sales growth. With an 18% upside potential, the company is clearly on a strong growth path.

TCI Express: Delivering Speed and Precision

Focusing on time-definite deliveries, TCI Express is known for its express cargo services by road and air. The brand has earned customer trust for its pan-India reach and quick turnaround solutions.

Despite a 40.39% dip in PAT, the company maintains a ‘Buy’ recommendation, supported by a modest 1.03% sales growth and long-term prospects for profitability through strategic recalibration.

Delhivery: Powering the Digital Supply Chain

One of the newer faces in the sector, Delhivery has quickly established itself as a tech-first logistics powerhouse. Catering mainly to e-commerce and enterprise supply chains, its fully integrated network offers end-to-end solutions.

With a 16% upside, Delhivery’s numbers are promising—205.97% YoY PAT growth and 9.71% sales growth—showing that the company is bouncing back with renewed momentum.

Transport Corporation of India: A Multimodal Veteran

TCI continues to lead with its multimodal logistics model, blending road, rail, and warehousing services. Its broad-based supply chain capabilities allow it to support a range of industries with tailored logistics solutions.

A ‘Strong Buy’ rating from analysts reflects TCI’s stable positioning, with an 11.85% growth in PAT and an 11.62% increase in sales. The company’s clear strategic vision makes it a solid long-term bet.

Container Corporation of India (CONCOR): A National Backbone

As a key government-backed entity, CONCOR plays a pivotal role in India’s containerized transport and warehousing infrastructure. It operates across both EXIM and domestic sectors, although recent headwinds have impacted growth. Currently rated a ‘Hold’, CONCOR’s 5.81% PAT decline and 2.7% sales growth suggest the need for operational tweaks. However, with a 9% projected upside, it remains a stock to watch as it recalibrates its strategy.

SHIFTING GEARS TOWARDS GROWTH

India’s logistics sector is no longer just a cost center; it’s fast becoming a growth engine. With supportive government policies, increasing foreign direct investment (FDI), and the adoption of new technologies, the ecosystem is transforming rapidly.

As international partnerships mature and domestic demand strengthens, logistics providers that invest in digital infrastructure, customer service, and sustainability will shape the future of the sector.

For CSS, staying informed about these market dynamics offers a unique vantage point to anticipate shifts, identify new opportunities, and build resilient, future-ready supply chains.

CMA CGM AND NIKE LAUNCH VIETNAM’S FIRST FULLY ELECTRIC RIVER BARGE

CMA CGM has announced the launch of Vietnam’s first 100% electric container barge, developed in collaboration with global brand NIKE. The project marks a significant step forward in sustainable transportation and reflects CMA CGM’s broader commitment to achieving net-zero carbon emissions.

The electric barge will operate along a 180 km route between Binh Duong Province and Bà R,a-Vũng Tàu in southern Vietnam. By replacing traditional fuel-powered vessels, this initiative is expected to reduce CO₂ emissions by approximately 778 tonnes per year.

SOLAR-POWERED, FULLY INTEGRATED

Powering this innovation is a new solar-powered charging station built at the Gemalink terminal in Cai Mep Port, the country’s key container gateway. The solar farm is expected to generate up to one gigawatt-hour (GWh) of renewable energy annually, allowing the barge to operate entirely on clean electricity.

To manage the project, CMA CGM has entered into a joint venture with Gemadept, a prominent logistics and port operator in Vietnam. The new entity, Green River Transportation, will oversee river transport services in the Mekong Delta, enabling scalable deployment of this zero-emission model.

TAILORED SOLUTIONS FOR GREENER SUPPLY CHAINS

“For NIKE, this is more than a logistics solution—it’s a tailored, emissions-free supply chain strategy that combines innovation, renewable energy, and efficient transport,” CMA CGM stated in its official release. The electric barge is scheduled to enter commercial service in early 2026.

The success of this project demonstrates the viability of clean energy integration in inland shipping—one of the most underutilized modes of freight transport. With the proper infrastructure, electric barges could soon be adopted more widely in regions with extensive river networks across Asia, Europe, and beyond.

PAVING THE WAY FOR A GREENER FUTURE

This project is more than a milestone—it signals the future of logistics. With global supply chains under pressure to become greener and more efficient, fully electric inland waterway solutions like this one provide a scalable and sustainable path forward. As environmental regulations tighten and customer expectations evolve, such innovations are likely to become a standard in the next generation of logistics.

ABOUT CMA CGM

Headquartered in Marseille, France, CMA CGM is a leading global shipping and logistics company. With a fleet of over 620 vessels serving more than 420 ports worldwide, the Group provides comprehensive end-to-end supply chain solutions that span ocean, inland, air, and logistics services. Operating in 160 countries, CMA CGM is committed to sustainable growth and aims to achieve net zero carbon emissions by 2050.

CSS AT THE 7TH NEPTUNE ANNUAL PARTNERSHIP MEETING IN ISTANBUL

Mr. Shubham Lalwani, Manager – Key Information Desk, represented CSS Group at the 7th Neptune Annual Partnership Meeting, held from June 10 to 13, 2025, at Swissôtel the Bosphorus in Istanbul. This prestigious event brought together over 400 sea freight consolidators and LCL forwarders from more than 60 countries, creating a powerful forum for knowledge exchange, relationship building, and strategic alignment.

Neptune Cargo Network is the world’s first and biggest global NVOCC and LCL cargo alliance. The network connects sea freight professionals specializing in consolidation, with over 340 consolidators and LCL forwarders from 70+ countries. It remains the only non-exclusive platform dedicated entirely to LCL operations. For CSS, joining such a specialized and expansive network is a strategic move toward enhancing global connectivity and strengthening our consolidation services.

STRENGTHENING GLOBAL TIES THROUGH FACE-TO-FACE COLLABORATION

The four-day Neptune Annual Partnership Meeting in Istanbul successfully blended business with cultural exchange, creating an ideal setting for meaningful engagement. The event opened with a pre-conference golf game at Kemer Golf & Country Club, followed by a vibrant welcome cocktail where members donned national jerseys and exchanged bottles representing their home countries—a symbolic start to global collaboration.

Conference Day featured a dynamic plenary session that included key network updates, partner recognitions, and a panel discussion focused on LCL growth. An open mic session gave members a chance to share ideas and insights, reinforcing Neptune’s inclusive and collaborative approach. The next day was dedicated to focused one-on-one meetings, allowing members to explore new partnerships and strengthen existing ones. A highlight of the event was the scenic all-white sunset cruise along the Bosphorus, offering a relaxed and picturesque setting for informal networking.

The final day wrapped up with closing meetings and reflections, bringing the conference to a purposeful close. Designed to foster genuine connections and lasting relationships, the Istanbul meeting embodied Neptune’s core values of trust, partnership, and global community.

During this event, CSS further strengthened its global presence and explored fresh avenues for cooperation in the ever-expanding LCL sector. The event also provided valuable insights into industry trends, challenges, and opportunities, especially in emerging markets. From improving shipment visibility to enhancing regional consolidation strategies, every discussion helped shape a more agile and responsive logistics framework for the future. Furthermore, these in-person interactions remain invaluable in today’s increasingly digital business environment, helping build the kind of trust and understanding that no virtual platform can replicate.

KUALA LUMPUR SET TO HOST THE NEXT WAVE OF LOGISTICS PARTNERSHIPS

Neptune’s ongoing commitment to excellence is further demonstrated by the announcement of its next Annual Partnership Meeting, scheduled to take place in Kuala Lumpur. This upcoming event promises to continue the spirit of global engagement, offering members like CSS a new platform to connect, share, and scale operations in the region.

In conclusion, the 7th Neptune Annual Partnership Meeting was more than just a networking event—it was a powerful platform for CSS to grow its influence, expand its partnerships, and enhance its expertise in sea freight consolidation. As we look forward to reconnecting with the global network in Kuala Lumpur, CSS remains committed to building a logistics ecosystem rooted in trust, collaboration, and long-term value creation.

Employees Of The Month

February 2025

Sanjay Chandran
Messenger – Documentation
Sanjay displays a consistently positive work ethic and dedication to exceeding job expectations. He willingly takes on additional responsibilities and consistently delivers high-quality work with minimal errors. His perfect attendance and punctuality are commendable.

March 2025

Prasanth Chandran
Coordinator – SCM Operations
Prasanth has consistently performed well over the past several months. He handles documentation tasks with accuracy and dedication, often working late into the night to ensure everything is completed on time. His commitment and reliability make him a valuable team member.

April 2025

Ameer Hussain
Labourer – CFS
He is highly proactive and performs his duties effectively. He manages day-to-day tasks efficiently and maintains a perfect attendance record with no unnecessary leaves. His performance is excellent, and he consistently upholds discipline in the workplace.

Varsha Jacob
Coordinator – Operations
Mrs. Varsha Jacob is being nominated as the Best Employee in recognition of her dedication and hard work for the company. She truly deserves to be honored for her honesty, sense of responsibility, and her willingness to work and learn at any time.

Ahamed Munas Khan
Export & Import Operation
Nominated for outstanding performance during an 8 SOC container job from Dubai to Turkey via Jeddah. Despite the complexity and risks, he worked tirelessly with the team day and night, especially during the Ramadan, which is the challenging time to work in KSA.

Chairman’s Message

30 YEARS OF GRIT, GROWTH AND GLOBAL IMPACT

As I reflect on the last 30 years of the CSS Group, I cannot help but reflect and marvel at the journey. Our story, while it is grounded in the logistics industry, isn’t just about freight, shipments, or technology. It’s about perseverance, standing tall in the face of challenges and a shared vision that keeps us moving forward.

The Humble Beginnings
When I think back to where we started, I see a picture of humble beginnings, a team united by a common goal and values that have never wavered. It all began in 1995, when after a decade of experience in the industry, I set out to create something of value, something that would leave a mark. Armed with ambition and a modest 1,200-square-foot office in Dubai, my team of four and I embarked on what seemed like an impossible journey. The market was full of potential, but also uncertainty. We weren’t the biggest, we didn’t have the flashiest resources—but we had something far more powerful: determination. Dubai’s strategic location, paired with the country’s forward-thinking business climate, provided the perfect platform for growth. But in those early days, it was the people—the ones who believed in us, who worked alongside us and who trusted us—that propelled us forward. It was their commitment, their passion and their hard work that helped us weather the storms ahead.

Navigating Challenges
Over the years, we’ve faced our fair share of challenges. From economic downturns to technological shifts and even global crises like the 2008 financial crash and the COVID-19 pandemic, each obstacle tested our resolve. But we never wavered. We learned to adapt, recalibrate and press on. The foundation we had built on values—discipline, resilience and an unwavering vision—held firm and we emerged stronger each time.

Our Greatest Strength
Of all the things I’m proud of, what stands out most is our people. Many of our employees have been with us for 20+ years. In an industry where turnover is high, this level of loyalty is rare but it didn’t happen by chance. It’s the result of trust, shared goals and a leadership team that has always placed people at the center of everything we do.

Driving Progress through Innovation
From our early days of building our own Oracle-based software to the digital transformation we embrace today; we’ve always strived to stay ahead of the curve. As the logistics sector embraces advancements like robotics, AI and machine learning, CSS Group will be at the forefront of adopting these technologies. Our latest focus is a fully paperless, AI-integrated operation – one that is agile, efficient and ready for the future.

Future Forward Vision
Now, as we celebrate 30 years of CSS Group, I find myself filled with gratitude. Gratitude for our clients, our partners and our global network who have trusted us along the way. Gratitude for our incredible team whose commitment has been the cornerstone of our success.

But this isn’t just a celebration of the past. It’s a promise for the future. A future where we will continue to blend the wisdom of experience with the energy of a new generation. With the Almighty’s guidance, I look forward to what lies ahead—hopeful, purposeful and driven by renewed determination.

As Richard Branson once said, “Business opportunities are like buses, there’s always another one coming.” His words remind me that while we honor our past, the future is full of new opportunities. Together, we will continue to embrace change, face new challenges and seize every opportunity that comes our way.

T.S. KALADHARAN: THE LEGACY OF CSS GROUP

A DREAM THAT TOOK FLIGHT

Three decades ago, T.S. Kaladharan embarked on a mission to transform the logistics landscape. As the founder of CSS Group, he built not just a company, but a thriving global enterprise driven by innovation, resilience and a commitment to service excellence.

His journey began not with a grand plan but with simple steps. As a young man eager to make his mark, he found himself in the world of logistics with DHL nearly 45 years ago. He had no way of knowing then that this seemingly ordinary job would shape the course of his destiny. After over a decade with DHL, navigating the intricate web of cargo distribution and freight forwarding, T.S. Kaladharan realized something profound—his dreams could not be contained within the boundaries of employment. He was meant to build and create, so he took a leap of faith, setting his sights on a city that was the epicenter of global commerce—Dubai. With only a 1,200-square-foot office and a team of four, he laid the foundation of CSS Group in 1995.

Reflecting on the early days, T.S. Kaladharan recalls, “When we started, we had a vision, but success was never about just one person. It was always about the people we brought together.” His emphasis on teamwork has been a cornerstone of CSS Group’s enduring success.

THE GROWTH OF CSS

Establishing CSS in the Jebel Ali Free Zone was a game-changer, enabling the company to become one of the largest LCL consolidation operators in the Middle East. “Jebel Ali Free Zone played a crucial role in our growth,” he acknowledges. The decision to expand into India was both a strategic and personal one. “India is home and we wanted to contribute to its growing logistics sector. Meanwhile, Our presence in the Gulf was driven by operational benefits”.

Each expansion was carefully planned to ensure long-term sustainability.

CSS Group steadily grew under T.S. Kaladharan’s leadership. Today, CSS has a significant presence across the UAE, India, Saudi Arabia, Bahrain, Oman, Qatar, Iraq, Turkey, Kenya and Sri Lanka, offering comprehensive logistics solutions worldwide

BUILDING AN EMPIRE

However, growth was never linear. Every milestone came with its fair share of hurdles—global recessions, market fluctuations and even the unprecedented disruptions of the COVID-19 pandemic. His response to crises has always been methodical. “During tough times, we cut costs in areas like marketing and travel, but never on our staff”. This philosophy has kept CSS strong.

One of the most significant tests came during the COVID-19 pandemic, which caused unprecedented disruption in global logistics. However, T.S. Kaladharan saw it as an unexpected opportunity. “After COVID, the logistics industry had a wonderful two years. All service providers, including us, experienced growth”, he states proudly.

ADAPTING TO CHANGE WITH TECHNOLOGY

T.S. Kaladharan recognized early that technology would redefine the logistics sector. For 30 years, CSS has operated on an Oracle-based software platform, continuously evolving with new advancements. “Technology is controlling business now—it’s a tool that can reduce costs. With AI, we don’t know what direction we will move in, but once we implement our new software, we will cut down about 30% of our operational costs,” he shares.

Looking ahead, the company is working towards a completely paperless office & investing in advanced software solutions to streamline operations.

A LEADERSHIP STYLE ROOTED IN PEOPLE

Beyond business strategies and technological innovations, T.S. Kaladharan’s true legacy is the culture he has cultivated within CSS. His leadership has fostered deep employee loyalty, with 40 team members completing over 20 years at the company and 17 surpassing 25 years.

“CSS is all about the team,” he often says. He has always believed that people make the company and their dedication has been its greatest strength.

His management philosophy is inspired by his mentors. They showed him what leadership truly meant—supporting, guiding and standing by your people. T.S. Kaladharan also emphasizes the importance of nurturing talent within the company. “What I learned from my seniors, I try to pass on to my team”. Leadership is about creating an environment where people feel valued and can grow.

THE NEXT CHAPTER

As CSS celebrates 30 years, T.S. Kaladharan reflects on his journey with a mix of pride and anticipation. His family has become an integral part of the company. His children—Chandrakala (CK), Krishna Kaladharan, & Sasikala (SK)—are already deeply involved in the business, bringing fresh perspectives and ideas to propel CSS into its next phase of growth.

In addition, his son-in-law, Arjun Bose and Dr. Britto Satheesh are also key contributors, bringing their own expertise and vision to further strengthen the company.

Despite contemplating retirement, is passion for the business remains unwavering. He also acknowledges that the company’s future depends on continuous expansion. “In the next 10 years, we need more offices, bigger toplines. Growth is key. Topline always brings the bottom line! “ he states.

The 30th-anniversary celebration is set to be a landmark event. “We missed our 25th-year celebration, so this time, we’re making up for it!” he adds. It will be a moment to honor long-serving employees and welcome the next wave of innovators into the CSS family.

WORDS OF WISDOM FOR FUTURE ENTREPRENEURS

When asked about the secret to his success, T.S. Kaladharan’s advice is refreshingly simple yet profound. “Don’t trust too much, but always stay committed”. For young entrepreneurs, he offers this nugget of wisdom: “Be honest and be committed”. These two principles have guided him throughout his career and continue to shape the legacy of CSS.

As CSS Group stands on the threshold of a new era, T.S. Kaladharan’s legacy is firmly etched in the annals of the global logistics industry. His story is not just one of business success—it is a testament to the power of resilience, innovation and, above all, unwavering belief in people. As the 30th-anniversary celebrations loom, one thing is certain—this is not the end of the journey. It’s merely the beginning of an even greater one.

THRIVING THROUGH CHANGE: KEY TRENDS SHAPING BUSINESS IN BAHRAIN AND BEYOND

The Kingdom of Bahrain has long positioned itself as a forward-looking hub in the Gulf region, leveraging its strategic location, strong financial sector and progressive policies. As of Q3 2024, the country’s economy continues to show resilience and adaptability, with steady contributions from a variety of sectors.

According to recent data from the Information & eGovernment Authority, financial and insurance activities lead economic contribution at 17.2%, followed by manufacturing at 15.10% and crude petroleum and natural gas extraction at 14%. Other notable contributors include public administration, real estate and construction—each playing a key role in sustaining economic momentum. Transportation and Storage Activities grew by 4.9% YoY. In 2024, aircraft movements increased by 8.4% YoY, with a total of 101,534 recorded flights. Meanwhile, movements via sea saw containers handled at Khalifa Bin Salman Port increase by 1.3%, reaching a total of 409,382 containers compared to 404,236 in 2023.

This economic diversification is reflected in Bahrain’s key economic indicators.

The real GDP growth forecast for 2024 stands at 2.6%, with projections for a stronger 3.3% growth in 2026. Notably, this growth is primarily driven by non-oil activities, which are forecast to rise by 3.9% in 2026, while oil-related activities are expected to contract slightly. The Consumer Price Index (CPI) remains moderate at 2.0% forecast for 2026, signaling manageable inflation levels. Meanwhile, the current account balance is expected to improve to 5.3% of GDP, supporting overall economic stability. Bahrain’s moderate yet consistent economic growth highlights the importance of continued reform, fiscal discipline and economic diversification. While financial services and manufacturing remains key drivers, sectors like logistics, healthcare, education and ICT are playing increasingly important roles.

BUILDING STRONGER TEAMS – THE BACKBONE OF ORGANIZATIONAL GROWTH

In a business landscape shaped by digital disruption, global collaboration and rising customer expectations, effective team management is more important than ever. A productive team doesn’t just meet deadlines—it innovates, adapts and drives the company forward.

Clear and open communication, paired with active listening, lays the foundation for strong team collaboration. It’s also essential for teams to operate with a growth mindset—for both personal development and overall company progress.

Setting clear goals and tracking performance helps teams stay focused and ensures accountability. It provides direction and measurable outcomes, keeping everyone aligned with the bigger picture.

Leadership that inspires and motivates is essential for team success. Great leaders don’t just direct—they guide, support and energize their team members. They also bring empathy into the equation, showing genuine care and understanding for their team’s well-being.

Adaptability is another cornerstone-teams that can adjust quickly to changing circumstances are more likely to thrive in a dynamic business environment.
Ultimately, effective team management not only boosts productivity but also builds a culture of collaboration and resilience. It’s a fundamental ingredient for organizational success.

NETWORKING – A CATALYST FOR BUSINESS EXPANSION

Whether it’s a casual chat over coffee or a formal introduction at a global conference, networking remains one of the most powerful tools for business success. It’s not just about exchanging business cards—it’s about building relationships that can shape your company’s future.

These interactions help build trust and open doors to opportunities that may not have existed otherwise.

At CSS, networking isn’t just a business activity—it’s the foundation upon which we’ve built our company. For over 30 years, we’ve collaborated with individuals and companies across the logistics and supply chain ecosystem. Our partnerships with networks such as Project Logistics Alliance (PLA), Global Project Logistics Network (GPLN) and Airfreight Logistics Network for Africa (ALNA) reflect our deep commitment to connectivity and collaboration.

The Logistics Roundtable 2025 in the UAE has opened a plethora of opportunities. This was a chance for us to connect with global partners, explore new ventures and strengthen the relationships that have supported our growth over the past three decades.

The future belongs to those who are prepared, proactive and people-focused. As CSS marks 30 years of excellence, we look forward to embracing new opportunities, strengthening our global presence and driving impact through collaboration and innovation.

REVERSE LOGISTICS: DRIVING EFFICIENCY, SUSTAINABILITY AND CUSTOMER LOYALTY

In today’s fast-paced business environment, reverse logistics i.e. the process of managing the flow of goods from the consumer back to the business; is essential for customer satisfaction, cost efficiency and sustainability. With the rise of online shopping return rates can soar to 30%, making it crucial for businesses to manage returns effectively to avoid high costs and maintain strong customer relationships.

Building an Effective Reverse Logistics Strategy

STREAMLINING PRODUCT RETURNS

Customers expect a hassle-free experience, which includes clear return policies, convenient options and prompt refunds or replacements. Leveraging technology simplifies returns management by automating return authorizations, tracking shipments and analysing return patterns to improve product quality and minimize future returns.

REDUCING ENVIRONMENTAL IMPACT
Products that reach the end of their lifecycle should be disposed of responsibly through recycling programs or sustainable waste management practices. This helps reduce a company’s carbon footprint, ensures compliance with regulations and supports corporate social responsibility efforts.

REPAIRING AND REFURBISHING RETURNS

Rather than discarding returned items, businesses can repair or refurbish them for resale which can extend the product lifecycle, reduce waste and offer cost-effective alternatives for customers. Refurbished products also support sustainability initiatives, appealing to environmentally conscious consumers.

OPTIMIZING INVENTORY MANAGEMENT

Businesses can decide whether to resell, repair or recycle items. Advanced inventory systems help prevent overstocking, lower holding costs and ensure seamless reintegration of returns into the supply chain.

BOOSTING PROFITABILITY

A well-structured reverse logistics strategy can improve a company`s bottom line by reducing costs associated with excess inventory, waste disposal and customer dissatisfaction. Repairing and refurbishing returned goods can create new revenue streams further boosting profitability.

BUILDING CUSTOMER LOYALTY

Businesses that manage returns efficiently, communicate transparently and provide timely refunds encourage repeat purchases. This fosters long-term customer loyalty and satisfaction through a smooth post-purchase experience.

ENSURING REGULATORY COMPLIANCE

Reverse logistics must comply with laws related to product returns, recycling and disposal. Staying informed on local and international regulations helps businesses avoid legal risks, promote ethical practices and build trust with customers.

LEVERAGING TECHNOLOGY & PARTNERSHIPS

Automation, barcode scanning and RFID technology can optimize reverse logistics by streamlining returns, improving tracking and enhancing accuracy. Data analytics provide insights into return trends, allowing businesses to improve product quality while partnering with third-party logistics providers (3PLs) specializing in returns, repairs and recycling can further streamline operations, allowing businesses to focus on core functions.

THE FUTURE OF REVERSE LOGISTICS

As e-commerce grows, reverse logistics strategies will need to evolve to meet rising return volumes and consumer expectations. Investments in digital solutions, AI-driven analytics and automated processing will transform reverse logistics turning it into a key driver of growth, innovation and customer satisfaction.

In conclusion, reverse logistics is not just about managing returns—it’s an essential part of a successful supply chain strategy. By improving returns management, investing in refurbishing, leveraging technology and focusing on the customer experience, businesses can turn reverse logistics into a competitive advantage. Despite challenges, reverse logistics offers significant cost savings, revenue opportunities and sustainability benefits that can enhance profitability, strengthen customer loyalty and promote a greener future.

CSS GROUP COMMEMORATES 30 YEARS OF EXCELLENCE

CSS Group marked a defining chapter in its legacy this April, commemorating 30 years of excellence with a grand three-day celebration at the Taj Exotica Resort at The Palm in Dubai. CSS Group’s 30th Anniversary Summit & Global Logistics Round Table 2025 convened over 300 distinguished logistics professionals from around the world. It served as a powerful testament to CSS Group’s extraordinary evolution—from a modest four-member team in 1995 to a globally renowned logistics leader with a workforce exceeding 750 today.

DAY ZERO: A WARM WELCOME BENEATH THE STARS

The celebrations began on April 26th with an elegant Welcome Soirée held on the Raia Rooftop offering breathtaking views of the Arabian Gulf. Guests arrived throughout the day, greeted warmly by the CSS team. Each delegate received a gift bag, event goodies and a detailed itinerary booklet reflecting the company’s signature attention to detail.

As the sun set, the celebrations moved to the Raia Rooftop for a welcome cocktail reception. The evening opened with the emcee introducing the sponsors and inviting Mr. Dean Landers, Vice President – CSS Kuwait for the welcome address, followed by a sincere thank you note from Mr. Rowan Coelho, General Manager – Air Freight. Lively conversations unfolded against the backdrop of the Arabian Sea, accompanied by drinks, canapés, a photo booth and beautifully curated giveaways. As the sun dipped below the horizon, the rooftop came alive with music and the unmistakable sense of a global family reunited.

DAY ONE: A DAY OF INSIGHT, INNOVATION & CONNECTION AT THE NVOCC CONFERENCE

April 27th was marked by engaging discussions at the much-anticipated NVOCC Conference in the Royale Ballroom. The morning set the tone for high-impact discussions, beginning with a warm welcome from the emcee, who acknowledged the event sponsors and ushered in the core agenda. Dr. Britto Satheesh, Director – CSS eLogix, opened the session with an inspiring address that traced the journey of CSS and its bold steps into the future. His words were reinforced by a well-produced corporate video highlighting the organization’s legacy and global footprint.

Following the keynote, concise, thought-provoking presentations took center stage. Chandrakala, Chief Operating Officer – CSS Group, presented the strategic direction of CSS’s NVO operations while Krishna Kaladharan, Director – CSS Group, offered insights into the company’s branch-level performance and regional developments. Representatives from the various CSS branches shared their success stories and industry perspectives.

The day’s highlight was a compelling panel discussion examining the evolving logistics landscape, discussing technology integration, regional synergies and the future of NVOCC. The discourse reflected the industry’s shift toward more connected, agile and sustainable practices—an ethos aligned with CSS’s vision.

Selected delegates visited TopGolf Dubai, where they enjoyed a relaxed and engaging atmosphere away from the formal setting, combining fun and interaction in a casual environment.

The day concluded with an ethnic-themed dinner at VARQ, the fine-dining Indian restaurant at Taj Exotica. Guests arrived in traditional attire and the ballroom was transformed into a vibrant display of colors and cultures. The evening culminated in a thali sit-down dinner- a perfect blend of culinary delights and cultural expressions.

DAY TWO: FREIGHT FORWARDING FOCUS & GRAND GALA FINALE

The day began with the conference session in Royale Ballroom 2, where logistics professionals gathered in smart casual attire, setting a relaxed yet professional atmosphere. Dr. Britto Satheesh gave a powerful opening address that set the tone for the day. His presentation, accompanied by an impactful video, reflected the journey and aspirations of the CSS Group. Following Dr. Britto’s address, there was a series of short, targeted presentations featuring key leaders across the CSS network. Krishna Kaladharan offered insights into branch performance,

In parallel with the conference, select attendees embarked on curated tours of DP World and the CSS Headquarters, arranged by the Travel & Tour Committee. The behind-the-scenes experience allowed guests to witness CSS’s operational excellence firsthand, offering insights into logistics infrastructure and management at the core of the company’s success. The tours ended with lunch at CSS HQ fostering a deeper appreciation for the company’s scale and culture.

As evening arrived, a gala dinner welcomed guests with a sense of grandeur and cultural pride. With the dress code encouraging black tie, gown, or ethnic wear, the ballroom sparkled with elegance and diversity. Attendees arrived in tuxedos, gowns, sarees, sherwanis and regional attire, each reflecting the global spirit of the CSS family. The event was graced by distinguished guests, including politician Mr. Ramesh Chennithala and acclaimed actors Mr. Joju George and Mr. Narain, adding star power and prestige to the evening.

The emotional centerpiece of the evening was the premiere of the CSS 30-year corporate film—a moving tribute to the company’s roots and remarkable evolution. Our Chairman, Mr. T.S. Kaladharan, then delivered a heartfelt welcome address, expressing deep gratitude to those whose vision, resilience and commitment have shaped CSS Group’s legacy.

CELEBRATING EXCELLENCE: AWARDS & RECOGNITIONS

The heart of the evening was dedicated to honoring excellence and acknowledging contributions across the CSS community. The highlight of the night was the presentation of a prestigious token of appreciation by the CSS Group to DP World and Dubai Customs—an expression of gratitude that celebrated the strong, long-standing partnerships shared with both organizations. Speeches of the leaders from the logistics industry offered meaningful reflections and words of encouragement for the future.

Long Service Awards were presented to CSS staff marking 15, 20 and 25 years of service, a testament to the company’s culture of loyalty and growth. Adding an element of excitement to the evening, there was a spirited raffle draw, with children pulling out the winning numbers and sponsors distributing gifts, drawing in families into the celebration.

Two captivating performances followed. The CSS Kingston team delivered an energetic act, while the CSS HQ team presented a lively cultural showcase, both highlighting the creativity and unity within the CSS family.

THE PEOPLE BEHIND THE MAGIC

The success of the event and its seamless execution were made possible by the dedicated team working tirelessly behind the scenes. Each member played a crucial role – be it managing logistics, designing the decor, coordinating with speakers, or ensuring an exceptional guest experience. Their behind-the-scenes efforts, attention to detail and unwavering commitment were the driving force that brought every element of the event together seamlessly.

LEGACY AWARDS

HONORING 25 YEARS OF SERVICE

HONORING 20 YEARS OF SERVICE

HONORING 15 YEARS OF SERVICE

30TH ANNIVERSARY PROGRAM

JAFZA UNVEILS $24.5M EXPANSION TO SUPERCHARGE DUBAI’S LOGISTICS SECTOR

Jebel Ali Free Zone (Jafza), DP World’s premier free zone and logistics hub, has announced a significant $24.5 million (AED 90 million) investment to expand its cutting-edge logistics park. This marks the launch of Phase 2 of the development, which will add 360,000 square feet of Grade-A facilities, enhancing the total area to over 922,000 square feet.

Jebel Ali Free Zone (Jafza), the flagship free zone under DP World, is one of the world’s leading business hubs, strategically located at the crossroads of global trade between Asia, Europe and Africa. With over 10,890 companies from 150 countries and a trade volume exceeding AED 620 billion annually, it supports more than 160,000 jobs across diverse industries. Strategically positioned next to Jebel Ali Port, one of the world’s largest and busiest ports, Jafza offers unparalleled connectivity across land, sea and air.

This latest expansion aligns with the UAE’s national vision to grow its logistics sector to AED 200 billion annually over the next seven years. The project is a response to increasing demand for modern, flexible and high-capacity logistics infrastructure from key growth sectors including e-commerce, manufacturing, automotive, construction and pharmaceuticals.

ADVANCED INFRASTRUCTURE FOR A GROWING ECONOMY

Phase 2 of the logistics park features world-class infrastructure, including customizable units, temperature-controlled warehouses, modern office spaces, loading docks and enhanced power capacity. These facilities are designed to support businesses across a broad range of industries, enabling streamlined operations for everything from technology and automotive parts to fashion goods and packaged foods.

The expansion builds on the success of Phase 1, vwhich was completed in November 2023 and vfully leased even before its official launch. vPhase 1 delivered 562,507 square feet of vhigh-specification dry and pharma storage units, vtemperature-controlled facilities and dedicated voffice spaces.

Commenting on the announcement, Abdulla Al Hashmi, Chief Operating Officer – Parks & Zones, DP World GCC, said: “This expansion reflects our commitment to helping businesses compete on a global scale while driving foreign investment into Dubai. The rapid uptake of Phase 1 showed how strong the demand is for quality logistics infrastructure and Phase 2 raises the bar by offering even more flexible, high-performance solutions to support business growth.”

SEAMLESS MARKET ACCESS AND END-TO-END LOGISTICS SOLUTIONS

Jafza’s unique proximity to Jebel Ali Port gives tenants unrivaled access to global markets. The logistics park enables efficient handling of imports, exports, re-exports and domestic distribution, serving as a vital link in regional and global supply chains.

Tenants also benefit from a suite of value-added logistics services, including contract logistics, freight forwarding, packaging, labeling, quality control and real-time inventory tracking. These integrated services streamline supply chain operations, reduce costs and improve time-to-market, especially critical for sectors experiencing rapid growth.

SUSTAINABILITY AT THE CORE

Sustainability has been embedded in the design and construction of Phase 2. The use of precast concrete and off-site construction methods reduces the park’s environmental footprint, while skylights throughout the buildings optimize natural daylight to lower energy consumption. These efforts reflect Jafza’s broader commitment to building environmentally responsible infrastructure in line with the UAE’s sustainability goals.

POSITIONED FOR LONGTERM GROWTH

As the Middle East and Africa’s freight and logistics market is projected to reach $235.8 billion by 2031, Jafza’s expanded logistics park is ideally positioned to help businesses capitalize on the region’s growth. Its integrated logistics ecosystem and modern infrastructure make it a go-to hub for companies seeking scalable, future-ready supply chain solutions.

With over three decades of experience and a reputation for excellence, Jafza continues to play a pivotal role in reinforcing Dubai’s status as a global logistics and trade powerhouse. The latest investment not only responds to current demand but also sets the stage for long- term economic impact, supporting the UAE’s ambition to be a leader in global logistics and commerce

CSS GROUP FC TRIUMPHS IN FOOTBALL DHAMAKA

Football fever gripped Amana Sports Bay, Abu Hail, as 24 teams clashed for glory in the All-India Sevens – Football Dhamaka (Season 2), hosted by Dubai KMCC Payyannur Municipal Committee on 23rd February 2025.

The atmosphere was electric as fans roared from the stands and the players delivered a breath taking performance. The tournament witnessed a day of high-intensity football, tactical brilliance and sheer determination.

CSS GROUP FC REIGNS SUPREME

They came, they played and they conquered! CSS Group FC lifted the championship trophy demonstrating exceptional teamwork, strategy and skill. From the first whistle, they dominated the field with precision passing, rock-solid defence and clinical finishing. The squad, consisting of Athul, John, Toji, Clintu, Praveen, Joy, Safwan, Vijin, Ramees and Asif played with relentless energy and focus.

Their final win was marked by multiple thrilling victories culminating them to the top. Fierce and determined, Master Gate Taliparamba fought valiantly throughout the tournament. Their resilience and commitment to attacking football made them one of the standout teams however despite their best efforts in the final, they had to settle for the runners-up spot. Their performance was outstanding, earning the admiration of fans and fellow competitors alike.

STANDOUT PERFORMANCES

Joy, who played a crucial role in CSS Group FC’s victory, was named the ‘Best Player of the Tournament’. His control, speed and goal-scoring ability made a significant impact. Clintu, known for his defensive strength, was awarded the ‘Best Stopper Back of the Tournament’ for his rock-solid presence at the back.

A THRILLING TOURNAMENT

From the very first match, the tournament delivered non-stop action. Spectators witnessed spectacular goals, last-minute winners and heroic saves that kept everyone on edge. Each match was fiercely contested, with players giving their all for their teams.

The final match was an absolute thriller with CSS Group FC and Master Gate Taliparamba going in head-to-head in a nail-biting encounter. Every attack was met with fierce defence and the goalkeepers pulled off incredible saves. In the end, CSS Group FC emerged victorious, sparking celebrations on the field and in the stands.

Dubai KMCC Payyannur Municipal Committee once again proved its commitment to promoting football and promoting sporting events. The event entertained a platform for talented players to shine on a bigger stage. The overwhelming response from players and fans alike ensures that ‘Football Dhamaka’ will return – bigger and better!

As the sun set over Amana Sports Bay, celebrations continued late into the night and as the champions lifted their trophy high, every player walked away with memories of an unforgettable tournament.

Employees of the month

January 2025

Vishnu K P
Operation Executive – Customs Clearance-
Vishnu has done his job with close 100% accuracy. His contribution even after office hours and on weekends is commendable. His dedication and work ethic is exactly what is required for CSS.

Awarded By
Shone Varghese
Operations Manager

Puniderjith Singh
Heavy Motor Vehicle Driver – Transport
A very committed and dedicated employee, Singh has topped the maximum number of trips nearly every month.

Awarded By
Jayasankar Vasudevan
Manager -Transport

February 2025

Padam Magar
Messenger – Documentation
Mr. Padam consistently demonstrated exceptional performance and dedication in their role as a messenger. His contributions have significantly impacted our team’s efficiency and overall productivity

Awarded By
Udeesh Uthaman
Business Development Manager – CSS Bahrain

March 2025

Muhammed Hashim
Coordinator – Operations
Mr. Muhammed Hashim is nominated as the Best Employee for his dedication and hard work. He is appreciated for his honesty, responsibility and willingness to work and learn at any time. He truly deserves to be honored for his consistent efforts and positive attitude.

Awarded By
Vijesh Aratta Chira
Branch Manager – CKL Hamriyah

Chairman’s Message

The world is changing at an unprecedented pace. From demographic shifts to technological breakthroughs, industries across the globe are redefining the way they operate. Logistics, as the backbone of global trade, is no exception. The choices we make today—how we integrate technology, how we approach sustainability, and how we build our workforce—will determine the industry’s future for generations to come.

The Future of Work is Undergoing a Fundamental Shift

The future of work is not just evolving but it is undergoing a fundamental transformation. With Gen Z already reshaping workplace dynamics and Gen Alpha on the horizon, businesses can no longer rely on traditional corporate structures. The companies that will thrive are those that embrace a multi-generational approach, where experience and fresh perspectives work in tandem to drive innovation. This shift is not simply about adapting to change but about actively shaping the future by fostering collaboration, rethinking leadership models, and leveraging technology to build agile, forward-thinking organisations.

Recent research by EY highlights that the future workplace will not be defined by age but by adaptability, knowledge-sharing, and a culture of continuous learning. Businesses that recognise this will have a competitive edge, while those that cling to rigid structures will struggle to keep pace.

Authenticity and Purpose is the New Currency of Business

Equally important is authenticity. Today’s workforce, particularly younger generations, demands more than just a pay check, they seek purpose and alignment with their values. When we fail to demonstrate genuine purpose, we risk losing not just talent but relevance in an increasingly values-driven marketplace.

Sustainable Logistics – A Responsibility and an Opportunity

Sustainability is no longer a distant goal but a necessity. As logistics providers, we must take ownership of our environmental impact while ensuring efficiency and reliability for our customers. Rising carbon emissions, regulatory shifts, and increasing consumer demand for sustainable solutions are reshaping the industry.

At CSS Group, we believing in responding with action. We are working towards more energy-efficient solutions, ensuring that every aspect of our business aligns with global sustainability goals that are beneficial for the planet.

Shaping the Future with Purpose

I want to end with a quote by Steve Jobs- “Innovation distinguishes between a leader and a follower”.

As we move forward, the decisions we make today will define CSS Group’s role in the future of logistics. We are committed to fostering a culture of innovation, empowering the next generation of talent, and ensuring that our industry evolves responsibly.To lead in the future, we must embrace change, prioritise flexibility, and foster a culture of innovation that empowers both employees and technology.

At CSS Group, we see these shifts not as challenges but as opportunities to redefine the future of logistics. Staying ahead requires a balance of experience and innovation. By investing in digital transformation, fostering multi-generational collaboration, and embedding sustainability at the core of our strategy, we are shaping a logistics ecosystem that is not just resilient but also future-ready.

CSS Group Alleppey Ripples: Champions of MPL Season 8!

The Malayali Premier League (MPL) Season 8 in the UAE was a landmark edition. It featured a unique trophy, a record-breaking cash prize, and a women’s league. With an IPL-style playoff system, the competition reached new levels of intensity and excitement.

CSS Group Alleppey Ripples showcased resilience and power-packed performances throughout the tournament. From the league matches to the playoffs, they displayed strategic gameplay, impeccable teamwork, and unmatched passion, ultimately claiming the championship.

MPL: A Decade of Passion and Cricket

Founded 11 years ago, MPL has grown into a professional T20 league for talented Malayali players in the UAE. Season 8 featured eight teams competing in 20 electrifying matches, leading to an epic Gold Final. “This season has taken MPL to new heights,” said Shabu Sultan, one of the league’s directors.

The Grand Showdown: CSS Group Alleppey Ripples vs. Adams Blue Kallambalam Brothers

The much-anticipated Gold Final occurred on January 26, 2025, at DC Stadium Oval 2, Dubai. The Adams Blue Kallambalam Brothers won the toss and opted to bat first, hoping to set a formidable total.

The Adams Blue Kallambalam Brothers got a shaky start, losing early wickets and struggling to build partnerships. Despite a brief resurgence in the middle overs, they could not post a competitive total. Their innings were marked by inconsistent batting and relentless pressure from the CSS Group Alleppey Ripples’ bowlers.

Anoop GS shone for the Kallambalam Brothers, smashing 25 off 16 balls with four boundaries and two sixes. The team faltered despite a crucial 50-run fifth-wicket stand with Vishnu Sukumaran (15). CSS Group Alleppey Ripples’ bowlers dominated, bundling them out for 114 in 16.5 overs, sealing a commanding victory.

CSS Group Alleppey Ripples Dominance with the Ball

The bowlers of CSS Group Alleppey Ripples delivered an exceptional performance, dismantling the opposition with precision. Nipun Babu led the charge, claiming three wickets while maintaining an impressive economy rate of just 5.74 runs per over. Supporting him, Junaid Shamsu and Athul Raveendran took two wickets each, further restricting the run flow and tightening their grip on the match. With the target set at 115, CSS Group Alleppey Ripples confidently stepped onto the field.

The Chase: A Masterclass in Batting

CSS Group Alleppey Ripples wasted no time in asserting their dominance with the bat. They chased the target in 12.5 overs, securing a convincing 8-wicket victory.

Fazal Oasis led the charge with a spectacular 51 off 38 balls, smashing six boundaries and a six while maintaining an impressive strike rate of 127.50. Albin Alias provided solid support, contributing a quick 22 runs off 14 balls. The team set a brisk pace for victory, reaching 50 runs in just 5.4 overs, laying a strong foundation for success.

Victory Moments

The winning runs came in the 12.5th over, marking a dominant performance by CSS Group Alleppey Ripples. The match ended at 9:00 PM, with CSS Group Alleppey Ripples finishing at 118/2, celebrating a well-earned title victory.

The CSS Group Alleppey Ripples’ victory in the MPL Season 8 Gold Final resulted from their all-round excellence and strategic execution. Captain Renjith Mani led by example, both with the balling, his exceptional fielding, and his decision-making on the field. His calm and composed approach under pressure was a significant factor in the team’s success. The Ripples had a well-balanced squad, with a mix of experienced players and young talent. This balance allowed them to adapt to different match situations effectively. The bowlers executed their plans perfectly, maintaining consistent lines and lengths and taking wickets regularly. The batters approached the chase with a clear strategy, blending aggression with caution to ensure a smooth victory.

The Heroes of the Night

Nipun Babu was the architect of CSS Group Alleppey Ripples’ bowling dominance, delivering a lethal spell of 3.5 overs, 3 wickets for 22 runs at an economy of 5.74, earning him the Player of the Match and Best Bowler awards. Fazal Oasis, the Best Batter, played a match-winning knock, anchoring the chase with a fearless 51-run innings.

A Season to Remember

Season 8 of MPL will be remembered for the intense competition and its innovative approach. The introduction of playoffs and high-quality matches has set a new benchmark for future seasons. MPL continues to be a prestigious platform for Malayali cricketers in the UAE. The excitement, passion, and sportsmanship displayed throughout the season reaffirm why MPL is a league like no other.

The MPL Season 8 has once again proven to be a platform for showcasing talent, fostering camaraderie, and providing fans with unforgettable cricketing moments. As the league continues to evolve, fans can look forward to more exciting matches and stellar performances in the seasons to come. Until next season, let’s keep the cricketing spirit alive!