CSS’s Yacht and Marine Division was involved in a complex operation in receiving the discharge from hull to sea of a private yacht originating from Florida, USA to Dubai, UAE.
The yacht that was received was a Meridian 459 motor yacht with twin engines weighing over 14,000 kgs.
According to Ken Dinnadge, VP Business Development, CSS said, “Sometimes not all operations go according to plan, we have to be ready with solutions at all times which as we all know happens on occasion in this business/industry.”
The eventual outcome in this instance, once again demonstrated CSS’s willingness to go above and beyond in order to ensure complete customer satisfaction.”
The scope of work concluded as the yacht was delivered to the water from the vessel; however we felt that the receiver would benefit from CSS’s local knowledge and expertise by organizing on their behalf a professional survey, dry-docking and some minor general maintenance for the yacht. This proactive approach resulted in the customer giving the green signal to go ahead and have CSS oversee the entire operation.
Customer Testimonial from Kosta Kathreptakis, Senior Operations, Specialist and Project Director, McDermott Middle East, Inc.
“A big thanks to the entire CSS team for having been fantastic throughout the shipment process. The professionalism and customer service demonstrated was phenomenal. Thanks again!”
Ken Dinnadge concluded by saying, “This business unit is all about working as a team and this something that we are extremely focused on at CSS. Once again this demonstrate CSS’s commitment to providing not only first class service on the ground support to a diverse customer base but also excellent customer services and after sales support as well. Its team-cohesiveness amongst all departments that results in total customer satisfaction.”