\nI am jovial, challenging and loyal. My job portfolio at the CSS Group includes handling all LCL cargo [imports and exports] by way of specifically managing the NVOCC division. I also help in product development for the CSS KSA branch offices (in Riyadh, Dammam and Jeddah).
![\"\"](\"https:\/\/www.cssgroupsite.com\/lighthouse\/wp-content\/uploads\/2018\/06\/fida.jpg\")
<\/p>\nHow did you first get involved with the NVOCC industry?<\/strong><\/span> How long has it been since you have been with CSS? What has motivated you to stay?<\/strong><\/span> How can you keep brushing up, or adding, on your knowledge of the industry?<\/strong><\/span>
\nThat is really a good question – I was not a shipping guy before! I came to Dubai in 1993 and after a few years I was asked by the Chairman [T.S. Kaladharan] to join CSS. I came from the ground up, learning at every stage. I was in operations initially, then moved to the Customer Services department – in telesales – where my performance spoke for itself. I began heading the call center and it grew to what you now see as the NVOCC division at the CSS Group.<\/p>\n
\nI am in my 19th year at the company now. I joined CSS because I was looking for a better career – this industry is vast and you learn everyday. What keeps me here this long is the open door policy – you can meet the chairman, you can meet anyone that you want and it is a friendly atmosphere. As long as you perform well, you can go to great heights [with the CSS Group].<\/p>\n
\nWe meet a lot of people in this industry, including our peers. Through listening, you learn. There will not be any daily trainings but you do end up learning through [observation]. It is fair to say you gain knowledge through networking, your colleagues and your superiors.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”6578″ img_size=”400×166″][vc_column_text]In your time with the CSS Group, what have you seen it to become?<\/strong><\/span>
\nIt has expanded really fast – when I came in first to the CSS Office in 1995, there were only 3 employees. When I finally joined in 1999, there were 80-90 employees – you can imagine the amount of growth in 3 years. Within 10 years, we were at the top. I will not say we have reached our peak yet – we are still going higher and breaking more barriers![\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]What is the average day like for an NVOCC operator?<\/strong><\/span>
\nIt is mostly a lot of phone calls. This industry is based on creating and sustaining relationships. In my 19 years of experience, I have learnt that you need to have good relationships in order to get yourself that cargo and volume. Just keep working on your people skills![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"