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Bi-monthly publication of CSS Group

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Lighthouse
  • Call +971 4 883 1303
  • Mail info@cssdubai.com
  • Menu
    • Home
    • About
    • Services
      • Global Freight forwarding
      • Ocean Freight Management
      • Supply Chain Management
      • Land Transportation Management
      • Industrial Packing, Crating & Lashing
      • Air Freight Management
      • Projects Oil & Energy
      • Exhibition Event Logistics
      • Automobile Logistics
      • Art Logistics
      • Non Vessel Operating Common Carrier (NVOCC)
      • Hospitality & Hotel Logistics
      • Multi-modal Operations
      • Container Freight Station (CFS)
      • Yacht & Marine Logistics
      • E-commerce Fulfillment
    • Locations
      • Dubai
      • Abu Dhabi
      • Sharjah
      • Ras Al Khaimah
      • Bahrain
      • Oman
      • Qatar
      • Saudi Arabia
      • India
      • Sri Lanka
    • Careers
    • Track & Trace
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      • Customer / Agent
      • Employee – Portal
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      • CSS India Login
    • More+
      • Lighthouse
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  • Login
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  • TRACK & TRACE
  • LIGHTHOUSE

A JOURNEY PAR EXCELLENCE

CONSOLE SHIPPING SERVICES INDIA PVT. LTD

CSS Group has made remarkable progress in the Indian Sub-continent with a well reputed brand identity. Console Shipping Services India Pvt. Ltd. Is today one of the front runners and a respectable brand within Shipping and Logistics. CSS India operates as three major regions namely Northern, Central and Southern regions which control major cities and gateway ports in their respective domains. CSS North Indian operations are evenly spread out with deep roots of business in-lanes created through Punjab, Haryana and other manufacturing centres of the Northern Region. “The demand for Logistics services has been largely driven by the remarkable growth of the Indian economy. The growth cannot be judged with any short term situations, but it is totally dependent on the infrastructural development and the policies adopted by the government. CSS India has got aspirations in gaining greater momentum in the region” Commented Rajesh Arora VP, CSS North India.

CSS has seen a steady growth in its central Indian operations controlled from the commercial capital, Mumbai, over the past years. The remarkable progress in the export segment and projects has attracted major brands to CSS. “We are mainly focussing on relationship marketing which is by far the most important thing required. The overall prospects for the logistics segment in the country are promising as well” mentioned Rahat Talreja, VP, CSS Central India.

The country’s logistics industry is projected to be worth $215 billion by 2020-21, recording a 10 per cent compounded annual growth rate (CAGR) over its approximate size of $160 billion in 2016-17. It’s been calculated that the logistics players in India may gain due to several reasons such as increased domestic consumption, rising exports, surging container volumes, loosening infrastructure bottlenecks and increased investments in the new facilities. Development of logistics related infrastructure, like dedicated freight corridors, logistics parks, free trade warehousing zones and container freight stations, are expected to improve efficiency, as per reports.

Console Shipping Services towards the Southern region is headquartered in Chennai with offices spread out in Tirupur, Tuticorin, Coimbatore and Bangalore. South has recently witnessed some commendable achievements in the field of Projects Movement, especially Machinery. “It is a welcome initiative from the Government of India to create freight corridors and Logistics Park in the National Highways. Southern region, where the infrastructural developments are by far the best compared to the other parts of the country, will greatly benefit from this new development” commented T K Viswanath, General Manager, South India.

Today, Console shipping services India, with its strategic positioning in major cities and gateway ports, is capable of handling all types of logistics movement both Imports and exports from any remotest part of the country.

LI LIAN INTERNATIONAL LTD V. HERPORT HONG KONG LTD (MOL COMFORT) [2019] HKCFI 826 [2019] HKEC 964 – A REVIEW

This decision of the Hong Kong Court illustrates one of the potential risks associated with acting as a Non Vessel Owning Common

Carrier and the importance of protecting time in all potential jurisdictions when it comes to claiming indemnity.

Facts:
An NVOC (Herport) issued bills of lading in Hong Kong for carriage of cargo on ‘MOL Comfort’ from Hong Kong to Le Havre. Ocean bills were issued (by NYK) also in Hong Kong, indicating Herport as the shipper.
Unfortunately, the ship fractured amidships in the Indian Ocean, split into two halves and drifted for several days before sinking together with all goods on board.
Cargo interests and their insurers claimed against Herport under the NVOC bills; Herport issued a third party indemnity notice against NYK.

Contentions:
The main issue was conflict of law arose due to the exclusive clauses added in both B/L.
The Herport’s B/L provided exclusive jurisdiction to Hong Kong Courts whereas NYK’s B/L provided exclusive jurisdiction to Tokyo District Court in Japan under the following terms:
The contract evidenced by or contained in this bill of lading shall be governed and construed by Japanese law except as may be provided for herein, and (b) notwithstanding anything else contained in this bill of lading or in any other contract, any and all actions against the carrier in respect of the goods or arising out of the carriage shall be brought before the Tokyo District Court in Japan to the exclusion of jurisdiction of any other courts whilst any such actions against the merchant may be brought before the said Court or any other competent court at the carrier’s option.
NYK argued over the jurisdiction of the case stating that as per the clause in their Bill of lading the Jurisdiction would be Tokyo District in Japan and shall be governed and construed by the Japanese Law, also there were already two legal proceedings in Tokyo in relation to the subject damage thus NYK submitted that Hong Kong had no jurisdiction over the matter.
Herport disputed that the clause mentioned on the NYK BL is not valid as the clause is restricted only to claims under Japanese law and no other indemnity claims would fall under the same provision. They had placed the burden on NYK to prove that Hong Kong was not the right forum for the case.

Judgement:
Judge went by NYK’s contention stating that the clause on NYK bill of lading was very clear and it carried no ambiguities. The Court Stated that Herport had not submitted strong reasons to prove that the Court had jurisdiction and also Herport had to be aware that he may have to proceed against NYK in Tokyo as expressed in the Bill of Lading. The argument of Herport on forum non conveniens was also not accepted by the Court. The Court took a generous interpretation of the exclusive jurisdiction clause.
Thus the case was ruled in favour of NYK. The decision was inconvenient for Herport as the claim was time barred under Tokyo jurisdiction.
Having said the above, the judgement has missed out addressing if the claim can be acceptable under Tokyo Court as per 3 (6 bis) of Hague Visby Rules, to which both Japan and Hong Kong are signatory and this clause would have assisted Herport to fight the issue.

DP WORLD ANNOUNCES STRONG FINANCIAL RESULTS

DP WORLD GROUP CHAIRMAN AND CEO, SULTAN AHMED BIN SULAYEM CREDITED THE COMPANY’S STRATEGY OF DEVELOPING INNOVATIVE NEW PRODUCTS AND SERVICES AND PRUDENT MANAGEMENT FOR DP WORLD’S IMPRESSIVE HALF-YEAR RESULTS.

Dubai, United Arab Emirates, 22Aug 2019: DP World Group Chairman and CEO, Sultan Ahmed Bin Sulayem credited the company’s strategy of developing innovative new products and services and prudent management for DP World’s impressive half-year results. Bin Sulayem added that DP World’s excellent performance against the backdrop of challenging global economic conditions is a testament to the company’s resilience, sound growth strategy and the diversification of its global investment portfolio across energy, maritime and sustainable mobility amongst others.

The statement was made as global trade enabler DP World PLC announced strong financial results today for the six months ending 30 June 2019 with reported adjusted EBITDA and attributable earnings growth of 21.9% and 26.8% respectively.

“Our half-year financial results have been in line with our expectations, Mr Bin Sulayem said. He highlighted that DP World continues to be guided by deep market understanding, innovation and operational excellence across 45 countries worldwide. Despite uncertainty from the trade war and challenging regional geopolitical realities, DP World has been able to deliver and excel a broadly impressive performance in the first half of 2019.
Sultan Ahmed Bin Sulayem, Group Chairman and CEO, DP World, added:“DP World is pleased to report like-for-like earnings growth of 22% in the first half of 2019 and attributable earnings of $753 million. This strong financial performance has been delivered in an uncertain trade environment, once again highlighting the strength of our portfolio.

We have continued to make progress on our strategy to become a trade enabler and solutions provider as we look to participate across a wider part of the supply chain. We have invested significantly across our Ports, Logistics & Maritime Services businesses. The aim is to connect directly with customers to offer logistics solutions and remove inefficiencies in the supply chain to accelerate trade. We are seeing positive signs of progress in our new businesses that give us encouragement for the future.

“Our balance sheet remains strong, and we continue to generate high levels of cash flow, which gives us the ability to invest in the future growth of our current portfolio. Going forward, we aim to integrate our new acquisitions and deliver synergies with the objective of providing smart end-to-end solutions, which will improve the quality of our earnings and drive returns.

“While the near-term trade outlook remains uncertain with global trade disputes and regional geopolitics causing uncertainty to the container market, the strong financial performance of the first six months also leaves us well placed to deliver full-year results slightly ahead of market expectations.”

Chairman’s Message

No one can dispute the fact that our business sector is constantly and rapidly evolving. I am therefore particularly proud that, over the past twenty-five years, CSS has gained recognition as a global leader in international transport and logistics. We are honoured to have achieved this, even more so because it highlights our core belief of maintaining strong values of discipline dedicated to providing high-quality service.

Growing businesses face many challenges and CSS is no exception. However as different opportunities and problems demand distinct solutions, one thing is for sure, such challenges provide development outcomes which should confirm that a business is on the right path for growth. Personally, I believe that, in this context, talent management strategy is one of the dominant prerequisites. It’s a must for any growing business.

It’s well known maxim that we are all happier when we feel we are able to achieve our best. This means placing the right people in the right place so they are able to utilise their maximum talent. Obviously there are many factors that influence this process. Nowadays, whilst the skills of ‘Human Resources’ have gained significance, CSS has endeavoured to inculcate their disciplines since our inauguration. The strategy of talent management is a process that cascades from the top to the bottom line. Meticulous understanding of each person’s abilities is a must and it provides a linchpin for ‘Human Resources’. This is something we have been doing, within CSS, for years. For some ‘Human Resources’ only recently came into prominence but, ensuring that the right people are in the right roles and have the right capabilities; has always been important for CSS. It’s part of our characteristic spirit that has not only stood CSS in good stead but also will serve us well ahead for our future growth.

Top Customer Award

CSS HONORED BY CMA CGM

The CSS Group received the Top Customer Award from CMA CGM in appreciation for their support in the year 2018. The award was handed over to Chandrakala (CK), CSS Group COO, NVOCC, at the CSS Group Regional Head Quarters in Jebel Ali on the 02nd May 2019.

The CMA CGM “Top Customer Award” was handed over by Anshika Bhatia, Asst. Trade Manager, Exports (Europe/ Med). Santosh Devasper, Commercial Manager and Pradeep Vallath, Manager Key Accounts/VIP Desk were also present from CMA CGM during the occasion.

“CSS Group is honored to have been awarded with this recognition from CMA CGM, and we value this partnership. We have always ensured to maintain global standards in all our service parameters. Our relationship with CMA CGM over the years proved to be a progressive and mutually beneficial one,” mentioned Chandrakala on the occasion. Rosh Manoli, General Manager Sales & marketing and Angeli Sudheer, Manager Pricing & Customer Service Desk, CSS Dubai were also present during the function.

Founded in Marseille in 1978 the CMA CGM Group is the third-largest container shipping company globally. Present in over 160 countries through 755 agencies, 750 warehouses and 110,000 employees and a diverse fleet of 509 vessels. CMA CGM serves 420 of the world’s 521 commercial ports and operates on more than 200 shipping lines.

CSS Group with its large presence in the Middle East and South Asia, looks forward to seeing the relationship grow manifold, with CMA CGM in the years to come.

Strategic Association

CSS HOMEWARD BOUND JOIN HANDS WITH PEBA


CSS Homeward Bound, the renowned packing and relocation company based in Dubai, announced its partnership with PEBA (Philippine Expats Basketball Association) on June 11th, 2019. The ten-month sponsorship deal with PEBA will give CSS access to more than five thousand of its members in the UAE. The marketing alliance is a strategic move undertaken by CSS Homeward Bound who have recently launched a marketing campaign targeting Overseas Filipino Workers in the UAE.

Dr. Britto Satheesh, GM of the CSS Homeward brand under the CSS Group said, “In recognition of the contribution of the Overseas Filipino Worker, we decided to create a special marketing offer on the Balikbayan Box for those who want to send back special items to their loved ones. This took a life of its own when we saw its success amongst our Filipino clientele prompting us to further our commitment to the Filipino community. PEBA is an ideal platform for CSS Homeward Bound to reach the 5000+ Filipino members that the organization holds.”

In connection with the contract signing, Homeward Bound and PEBA had jointly organized a media launch at the “Somewhere Hotel” in Dubai on 11th June 2019, in which some of the prominent names amongst the Media and social media influencers participated. During the event prizes were given out to influencers and vloggers who have been putting the event on live. A raffle draw was organised to fetch prize winners for 1 regular balikbayan box, 1 jumbo balikbayan box and 1 jumbo balikbayan box with free delivery and one LED TV.

Ajay Krishnan, COO of Freight Forwarding – CSS Group added, “Our foray into the Balikbayan space has been long coming. The association with PEBA is a significant boost to our efforts to add value to the OFW community here in the region, what we intend to do in the UAE is only the beginning of an organized product that we will eventually roll out to the rest of the GCC origins.”

PEBA (Philippine Expats Basketball Association), is currently the biggest and longest running basketball association in the United Arab Emirates due to its successful community support and various charity programs not only in Dubai but also in the Philippines. PEBA has initiated an all year-round sports plan for the region which has been designed to ensure that basketball, the most popular sport amongst Filipinos, continues to have an increase in its status and opportunities in the region.

To South America from the Middle East

CSS PROJECTS TEAM MOVE MI-8 CHOPPER TO ITS DESTINATION

It was yet another feather on the cap of the CSS Dubai team when they successfully executed the shipment of Mi- 8 chopper from the Middle East to South America, recently. The whole process of transportation was done for the Mi-8 helicopter using modes of transport, which included Air, Land and Sea to get it to its final destination in South America. Mi-8 helicopters are medium twin-turbine helicopters with capabilities of passenger transportation and was airlifted from the origin point in the Middle East to DWC Airport via IL-76 aircraft. The fuselage and the tail rotor were dismantled and loaded on the aircraft using the onboard cranes and offloaded the same way once the aircraft arrived at DWC Airport.

“It was a meticulously planned and executed project from our side, and high expertise is needed for such movements. Every point of the move has to be carefully studied before preparing the blue print. Our prior experience mattered a lot in the successful execution of this job. Thanks to the team who took part in this job” Commented Anita Jaikrishnan, Manager, Special Projects.

Once the fuselage and its dismantled parts were loaded on low bed trucks, it made its way to the CFS of CSS in Jebel Ali. The CSS crew was ready with all of the necessary equipment to cross load the unit onto a 40’ Flat Rack and other gear for the different parts of the helicopter, viz, the rotor blades, engines etc. The unit was then loaded onto a 40’ Flat Rack, after which, the professional lashing team got to work, securing the unit with belts and chains before finally giving it a proper wrapping with a reinforced tarpaulin before sending it off to the port.

Ramadan at CSS

A DONATION DRIVE WAS ORGANIZED FOR A COLLECTION OF MATERIALS FOR DISTRIBUTION

The holy month of Ramadan was well observed with some significant initiatives within the CSS Group. As usual, an Iftar party was organized for the staff at the Regional Headquarters in Jebel Ali wherein the participation was remarkable. Food packets were distributed amongst the staff and management during the function.

A donation drive was organized throughout the holy month, which was well received by the staff of the company. Boxes for collection of dress, shoes, toiletries, and snacks were kept at the Headquarters, Homeward bound, and Abu Dhabi offices and the closed boxes after collection was handed over to the Red Crescent society for distribution. “Ramadan is a time of generosity and giving, and we wanted to allow the staff to have easy access to helping others by donating things that they no longer require or by purchasing new things.” Mentioned Sasikala, Manager, Corporate communications, CSS Group.

The Management of CSS conveyed their Eid Al Fitr message to the staff members and well-wishers of the group company.

Celebrating International Yoga Day

CSS GROUP ORGANIZES YOGA SESSION TO THEIR EMPLOYEES

CSS Group observed the International Yoga day by conducting a Yoga session led by Mr. Rohitaksha, Yoga master from Arya Yoga. The programme was organized at the CSS Head Quarters in Jebel Ali. Interested people from amongst the different departments of the company attended the session.
The United Arab Emirates celebrated the International Yoga day with various events across the country. Thousands of residents from the Indian community participated in yoga sessions at Umm Al Emarat Park in Abu Dhabi on Thursday evening to mark the 5th International Day of Yoga.
The Indian Embassy in Abu Dhabi hosted Yoga Day celebrations at the park from 7pm onwards on Thursday evening. Shaikh Nahyan Bin Mubarak Al Nahyan, UAE Minister of Tolerance, inaugurated the event who was the chief guest at the function along with Charge d’Affaires of the mission, Smita Pant.
Yoga has been around for centuries (originating from India thousands of years ago) and is attributed to connecting the mind and soul. In the fast-paced world that we live in these days, more and more people are turning to yoga and meditation to clear the mind – plus it’s a brilliant workout too.

Kabayan weekly Re-launch

LIGHTHOUSE CHAT WITH DR. BRITTO SATHEESH, GM, CSS HOMEWARD BOUND

CSS Homeward Bound was present for the Kabayan Weekly re-launch held at “Somewhere Hotel” in Dubai which was on the 30th May 2019.

“It has been an absolute pleasure for CSS Homeward Bound management to be part of Kabayan weekly re-launch night. This event further enhances our growing partnership with PEBA. PEBA has a strong network with Kabayan weekly and the success stories of their official basketball games held for the Filipino community, are always worth a read in their weekly columns.” Mentioned Dr. Britto Satheesh, General Manager CSS Homeward Bound about the event

With their influence in Kabayan weekly and with the games PEBA organize, CSS is hoping to make Homeward Bound a household name amongst all Filipinos. This launch has certainly heightened Homeward Bound presence amongst the Filipino community.

Britto Continued, “Due to the presence of media influencers, media partners and above all having Hon. Mr. Paul Raymund P. Cortes, Philippines Consul General, Dubai certainly gave us that extra edge and the perfect kick start we needed for the launch of our balikbayan services.
“The message from my team during that night to the audience was very simple, with balikbayan, we move your emotions and that bodes well with our HWB slogan, Moving Emotions. The prep talk and the little interactions with renowned influencers amongst Filipino people in the UAE was certainly an experience,” Concluded Britto

Supply Chain Management at CSS Group

PROVIDING IMMACULATE SERVICES IN THE SCM INDUSTRY

It is no secret that the UAE is pacing ahead of the world to become one of the largest supply chain management industry with an exponential growth rate of 5.7%, as per Frost and Sullivan’s studies revealed. This phenomenal growth attributes to the visionary governance of the ruling family, and the already announced significant events like the Expo 2020 falling ahead soon.

With one of the largest Supply Chain Management Facility in the UAE, Consolidated Shipping Services Group (CSS Group) caters to a multitude of clientele for the last Two decades in this market. At this juncture, Lighthouse had a brief chat with Mr. Hareesh Haridas, the Manager of CSS Supply Chain Management in the UAE.

“The Supply Chain Management facility was vigorously enhanced to meet up with the market requirements in the UAE, two decades back and today we have more than 400,000 Square feet of closed storage facility including temperate controlled ones in the UAE. The open yard facility in Dubai and Sharjah itself is more than 200,000 Square feet.” Mentioned Hareesh.

With its growing infrastructure, free zones and the locational advantages, UAE continues to be the most favored logistical hub for many multi-national companies. The much ambitious leadership of the country is gearing up to take the region from “Logistical Hub” to the “Supply Chain Nerve Centre” status and thereby change the entire outlook.

“As on now, CSS Group caters to many multi-national companies that include Electronics, Apparels, Printers and copiers, Power tools, white goods etc. to name a few. We are expecting to cater to more segments and our greatest advantage is the large pool of professionals working with us” said Hareesh.

The associations and partnerships amongst industry fraternity like the SCLG, promote large events and networking opportunities in the region which is easily accessible to Five billion people within an eight-hour flying time to reach.

“Being a dedicated and professional entity providing first class services in an affordable manner, CSS Group strives to become the front runner in the Supply chain management industry. Our reputation of flawlessness for more than Two decades in the industry and with a global reach shall bring us greater rewards in the future” Concluded Hareesh.

DP WORLD TO OPERATE PORTS ALONG RUSSIA’S NORTHERN SEA ROUTE

DP WORLD TO RUN PORTS THAT RUSSIA PLANS TO BUILD ALONG THE NORTHERN SEA ROUTE IN THE ARCTIC TO SHORTEN SHIPPING TIMES BETWEEN THE EAST AND WEST.


The Russian Direct Investment Fund – being an investment fund of the Russian Federation, investing together with foreign investors in Russian assets; ROSATOM – the infrastructure operator of the NSR; Norilsk Nickel – the world leader in the production of palladium and high-quality nickel, and DP World – one of the largest global port and logistics operators have agreed to jointly implement a project for the integrated development of the NSR.

The quadrilateral agreement of intent was signed on June 6, 2019 during the St. Petersburg International Economic Forum. The agreement outlines a comprehensive piece of work which will study of the most effective commercial options for the use of the Northern Sea Route. The parties intend to create a strategic partnership in the form of a joint venture for the development of transit cargo traffic through the NSR.

The key objective of the project is to increase the volume of freight traffic through the NSR and the Arctic zone of the Russian Federation. The document was signed by Dmitriyev Kirill Alexandrovich, Director General of the RDPI Management Company, Vladimir Potanin, President of Norilsk Nickel, Alexey Likhachev, Director General of Rosatom, and His Excellency Sultan Ahmed Bin Sulayem, Chairman and CEO of DP World (DPW) For the first stage, the parties to the agreement will have to develop a strategy to increase the efficiency of the use of the NSR and to determine ways of developing transit traffic.

The focus will be on linear transportation of containers and other bulk cargo along the Northern Sea Route. It will be necessary to determine the amount of funding for the design and construction of an additional ice-class fleet and icebreakers, as well as the port infrastructure. A separate important area of work: ensuring industrial safety and environmental protection in the implementation of transportation along the NSR.

The project partners are all world-renowned experts in their field of competence. The Russian Direct Investment Fund has many significant opportunities to attract foreign capital in the largest investment projects in the Russian Federation. ROSATOM is the authorized infrastructure operator of the Northern Sea Route and the owner of the world’s only nuclear icebreaking fleet. “Norilsk Nickel”, whose production facilities are located in the Far North, have many years of experience and knowledge in the field of logistics passing through the NSR.

The company provides cargo transportation not only for its own needs, but is a key participant in the “northern delivery” in the Arctic region of the country. DP World is one of the world’s largest and recognized global port operators and a leader in global digital supply chain solutions that specializes in freight logistics, terminal services and freight services.

His Excellency, Sultan Ahmed bin Sulayem said, “DP World is uniquely positioned to help drive the development of the NSR. We are excited about the possibilities and the benefits this will bring not only to the Russian economy, but to customers in Asia and Europe. Our expertise in developing new Ports, infrastructure and innovative new supply chain solutions, are key factors in our successes over the last few decades. We see enormous potential in NSR and look forward to creating new successes with our partners”

The parties agreed to establish a joint working group to conduct an analysis and prepare a feasibility study for the project within six months. Subject to this work being completed a next stage decision will be made on the further development of the project. “Norilsk Nickel is one of the pioneers in the development of the Arctic, a company with unique experience in operating the Northern Sea Route. We will share it for the further development of this unique route”, noted Vladimir Potanin.

See Life from a Different Angle

The business of freight forwarding is a truly international one. Not just do we ship goods from numerous countries, but our industry allows us to travel to new countries, embracing new cultures, and eating new types of food. Or sometimes we are at our desk interacting with colleagues from other places that we may not meet but whom we deal with on a regular basis. Our clients and colleagues are just as unique as the countries they are from, and it is important for us to know who they really are. The world is global, and it’s increasingly harder to navigate. To help us, we need to look at things from a different angle.

Facebook, Instagram, Twitter, WhatsApp and all the available technologies have been fantastic at allowing us to be in contact with the world in an instant. We are emailing each other hundreds of times, talking to each other often on the phone during conference or individual calls, and exchanging many texts, but do we really know who is on the other side?

The interpersonal relationships we build with clients and colleagues is an important one. In today’s international work environment, this relationship building becomes more complex. Our clients and colleagues are unique and we need to recognize this and take time to learn about them. When talking to a colleague or client from another country, take a chance to ask how their daily commute is, how long it takes, which mode of transportation they are using, how challenging it might be. Ask them about their main holidays, their rituals, or anything you would like to know. Take the time to simply ask how are they are doing today. Listen to their replies. These conversations written or spoken will help you to better understand the country and the people you are dealing with every single day and this effort will go a long way in building better relationships with each other.

If you travel to or even have meetings in your home country with people from Egypt or the Middle East in general you need to know you should not shake hands with a woman and you will often kiss a man on the cheek to say hello. Egyptians love to negotiate and a meeting can become very colorful as both parties try to get the best deal. If you are offered a drink you should never refuse; they are likely to be offended and you may lose the opportunity to close a deal. Do not show the bottom of your shoes when you sit down to talk to someone as it is a huge sign of disrespect. After the meeting, when your counterpart walks you to the door or the elevator, take this as a really good sign – it is one of respect and means the meeting went really well.

If you travel to India you will quickly learn that a meeting can take a long time as there is a ritual you must respect if you are looking to close the deal. Sometimes your first sight will be many pairs of shoes sitting outside an office. Do not ignore this, as it means the host wants you to take your shoes off prior to coming in. It is a sign of respect based on his religious beliefs. Once in, it is common to make small talk. Then talk about what brings you there. Refreshments and snacks are next, and do not say no! Most of the time you will have to use your hands instead of utensils when you eat. Do not be offended, wash your hands and do the best you can. Finally the meeting will conclude resuming what was discussed and what action and follow up shall be taken. Follow this simple protocol and you are certain to be appreciated for it.

When dealing with people from France, be aware of a few things prior to engaging in a negotiation. French people in general have a tendency to say “no,” right off the bat, requiring you to move the “no” to a “yes” if possible. You must prove yourself. Do not be discouraged and keep introducing your services and be passionate in what you believe. French and Europeans in general are very loyal so if you succeed to convince your eventual new customer or colleague you will keep him for a long time. Lunch is a religion in France so do not hesitate to invite your interlocutor. This gesture can go a long way to gain the respect of your future or current client.

Every country, region, and city in the world have their own traditions and rituals, and it is impossible to learn them all. But, it is important in our business to try to understand our clients and colleagues the best we can, as any effort you make will be noticed and appreciated. You will see your relationships and partnerships with your colleagues, vendors or customers strengthen. Be curious, ask questions, be respectful, be knowledgeable about your business, and educate yourself about them. Knowing our clients and colleagues from a different angle is extremely important and you will be rewarded for trying more you can imagine.

Every man dies; but not every man really lives!

Mamta Rani
CSS Delhi

Before the battle of Stirling bridge (11th sept,1297), William Wallace, who was leading the Scots, gave a powerful speech to motivate his soldiers. A few words from his speech are as quoted below – “We all end up dead, it’s just a question of how and why. Every man dies, not every man really lives. I am William Wallace! And I see a whole army of my countrymen, here in defiance of tyranny. You’ve come to fight as free men…….and free men you are. What will you do with that freedom? Will you fight?”
As a matter of fact, these words demand attention by each one of us, as we are also supposed to fight at every moment in life, with challenges, problem, people around us, and also with ourselves! The point of concern in this 24×7 battle is- whether we end up dead or alive? Every time when allow negativity, fear, hatred, jealousy, anger, greed etc. to take hold on us, we are rendered as dead! However, when we are brimming with positivity, enthusiasm, courage, confidence, etc. while combating such battles, we come out alive! Verily, in this choice lies our real freedom. Yes, we are the sole decision- makers for our lives, to choose life or death for our existence.
No one wants to be the person that dies without living. So, people must find something that gives their life meaning, whether it’s being a great friend, sibling, parent, grandparent, teacher, neighbor, etc. Once people have found something to live for, they’ll live better. If it’s not relationships as a central purpose, maybe its occupation or something that is outside work that makes a difference to others. The meaning of life is something people have to decide for themselves.
That’s one facet regarding life, which focuses on our existence. Howerver, there is another aspect as well, which is ingrained with our existence, and that is, growth. In this context, it is worth mentioning the words of Martin Luther, which he said aloud on April 9, 1967: “And there are three dimensions of any complete life……length, breadth, and height.” Well, these dimensions primarily relate to our inner growth (as an individual); our outer growth (success in the outside world); and our contribution towards the society on the path of awakening as shown by the enlightened Masters of the time.
Just give a pause to the crazy race that you are engaged in every moment of your life. Check, which dimension is missing from life. On a sincere contemplation, you will find that the fundamental and underlying commonality in all the three dimensions is “Soul-awakening.” Why? It is because when we are awake at the level of our soul, we are best able to understand and explore the real meaning of the three dimensions, i.e. developing as a ‘truly civilized, moral, and wise ‘being; aiming at success in a confident and prudent manner; and, cherishing the joy in the life of selfless service, rather than constricting it in the parenthesis of I, me and myself .

RENNEL ISLAND OIL SPILL AN OVERVIEW

Rennell Island, one of the country’s outlying islands in its southern Rennell and Bellona Province, is geographically remote with little infrastructure and few services. The Solomon Islands is part of the marine biodiversity-rich Coral Triangle and has one of the world’s most important coral reef systems, home to 485 coral species and 1,019 fish species.

On February 5 2019, a Hong Kong-based bulk carrier, the MV Solomon Trader, ran aground off a remote island in the Solomon Islands. It spilled heavy fuel across coastal waters, beaches and a sensitive coral reef system not far from a UNESCO World Heritage Site., eventually spilling more than a hundred tonnes of heavy fuel oil into the ocean.

The country’s president has described it as the worst man-made environmental disaster in recent times. Although the International salvage crews has now contained the oil spill, a massive clean up operation is still underway following which questions of liability and damages is also put forward. However, the scale of damage is still being reckoned. Scientists report that oil spills can kill fish and invertebrates directly, while toxic compounds can curtail coral growth and reproduction and diminish coral and fish biodiversity.

In the latest twist of events the Indonesian miner Bintan Mining Corporation, which chartered the stricken MV Solomon Trader, is suing the ship’s owner King Trader Ltd. And says they were suing the shipping company as the charterer on behalf of the people of the island.

The Rennell islanders were having a hard time availing consumable water and has thence been relying on clean water shipments. The Solomon Islands Maritime Safety administration acting director Jonah Mitau said the government is looking at changes to the Shipping Act following the incident. He said currently the laws only cover safety but will be extended to cover insurance and commercial responsibility for damages.

Reports suggested the damage is estimated to be over $US50 million and the Solomon’s caretaker Prime Minister Rick Hou has confirmed that a review of environmental and mining laws is needed to deal with such emergencies.

The World Heritage Centre is determined to support Solomon Islands and Australia in exploring all options to hold the responsible company, owners and insurers to account.

What is an Oil spill? It is basically when large quantity of liquid petroleum hydrocarbon is released into the water bodies. Oil wastes that enter the ocean comes from various sources. These spills mainly occur due to human activities in coastal areas, shores and oceans, more specifically, the activities involving tankers carrying crude oil, drilling rigs, wells and offshore platforms. These oil spills have adverse ill effects on the ocean and the life in the ocean, which can last for decades. The largest oil spill occurred in 1991, in Gulf of Mexico, in which around 240 million gallons of crude oil was spilled. The oil spilled in this accident went deep into the sea, burrowing up to 40cm in the sand and mudflats, it remains there to this day. This is only one example of how oil spills can be such a menace. In the year 2018 alone, six incidents of oil spill occurred, three large oil spills and three medium oil spills. The oil spill at Solomon Islands leaked 600 tonnes of heavy fuel oil, which implies that it is a medium oil spill. Even though it is a medium spill, it cannot be taken lightly, because it has occurred in one of the UNESCO World Heritage sites, which also happens to be the world’s largest raised coral atoll. The spill is likely to cause long term significant damage to the coral reefs and the local ecosystem. When the corals come in contact with the oil, it can sometimes kill it directly or effect its reproduction and growth. The International Maritime Organisation is a United Nations specialised agency which focuses on the safety and security of shipping and the prevention of marine and atmospheric pollution by ships. IMO plays an important role in promoting the Sustainable Development Goals of the UN. The IMO regulates principles that can be used in situations like these.

WHO IS TOO PROFESSIONAL?

Recently we heard about someone, we’ll call Alex for the purposes of this article, who was told by a successful chief executive, that they had been held back in the promotion stakes because they were seen as being ‘too professional’. This tale prompted the Kaleidoscope team to consider what ‘being professional’ and ‘too professional’ was all about. Eventually we came to a conclusion, you might regard, as being one which is not generally considered.

We agreed that being professional at work is essential if you wish to be a success. Consequently, we first considered, from an employee’s viewpoint, what ‘being professional’ might mean. Simply put the definition of ‘professional’ is actually a person who is engaged in a specific activity as a main paid occupation. However, being professional frequently means different things to each of us. For some it means having advanced qualifications, degrees or industry certification. For others it might mean doing a good job or being smartly dressed at work. Consequently, what is actually required to be professional can be difficult to pin down. On the flip side the requirements of a successful company, to portray themselves as being corporately professional, is well known. Such a company generates a perception of dependability, respectability, reliability, dedication and most importantly trust.

We soon realised that professionalism has two facets in the business world. There’s one for the individual worker and another demanded by a company to achieve an overall corporate image. Both these distinct entities are clearly and closely inter-related. Without achieving a high standard in the former it becomes, more or less, impossible to attain the latter. Accordingly, we focused firstly on what a worker needs to do to be classed as professional.

‘Professionalism’ isn’t about what you are wearing or the fact your hair is perfectly coiffed. Indeed, one leading UK executive, of a stock exchanged listed company, was known to chair meetings wearing a cowboy hat with boots to match! Using big or posh words, when you talk, also has nothing to do with being professional. Indeed, an individual focusing on these issues may mean that they come across as too professional. Interestingly we didn’t believe this was the implication of the ‘too professional’ accusation levelled at Alex. Image, personality and a team spirit are important, particularly when working as a dedicated group. Nevertheless, an individual’s professionalism will depend on how others assess them and not on their own judgement. Those believing they need to be somehow super professional could alienate them, as colleagues may feel that they cannot easily interact with them.

So, our bottom line is: –
Dress well so as to be comfortable.
Be yourself.
Make sure you enjoy your work.
Keep your qualifications to yourself because no one needs certificates waved in their faces.

But what drives an employee’s environment? It’s the need of a company to achieve a professional accolade in order to be successful. This is where, we believe Alex fell down. He failed to realise that, in focusing 100% on the needs of the company, he overlooked the different perceptions of professionalism amongst staff. Invariably a company sets out their objectives and targets on the basis that management are convinced they are credible and achievable. In doing so, they believe success will be assured as customers will appreciate dealing with a business that delivers.

But what happens when things don’t progress as visualised? This is when the ‘trouble-shooter’ is often brought in to identify the problems. Over his career this is the position for which Alex was noted. He was so professional, to a point, that all that mattered was focusing on what the company needed to achieve success. There’s nothing wrong in this you might say, but do you recall the saying,

‘No matter how qualified, a poor workman always blames their tools’?

Without occasional self-checking we may all fall into such a trap. When things go wrong, we mitigate our insufficiency by passing the blame to someone or something else. Alex’s role as a trouble shooter was to get to the heart of a problem, identify where such instances were happening and determine a solution. In this context Alex was ‘too professional’ because it meant challenging others on their professionalism. This required a tricky balancing skill to keep everyone happy.

Alex’s situation underscored the meaning of professionalism and its interplay between employee and company. This led us to conclude, rather uniquely it seems, that being professional means owning what you have done, by accepting full responsibility for your actions.

True professionals will never pass the buck!

In a similar way The Kaleidoscope team stand by our conclusion. So please feel free to offer your opinions if you wish. They will be welcome.

CHAIRMAN’S MESSAGE

Famous quotes stand the test of time because they are proved to be true. In this context ‘Life begins where fear ends’ is an esteemed maxim by Gautama Buddha, later interpreted by many spiritual and philosophical leaders. In today’s corporate world, where progress is determined by targeted objectives, quotes like this have gained greater relevance because the burdens on one’s emotional and mental well-being are increased.

Fear is one of our primary emotions. It is something which is natural and instinctive. From an evolutionary perspective fear may save our lives but it can also stop us from living the way we desire. Reacting spontaneously, with a fear-or-flight response, when coming across a venomous snake is one thing. However, fear creeping into our psyche, almost by stealth, is another. Being fearful, when there is no obvious reason, means we become reluctant to step outside our own comfort zone. Examining our life situation and assessing our potential makes for a more focused individual. It invariably helps us gain courage to expand our horizons and look at life in a different perspective.

My greatest worry is that the new generation, who have lots of opportunities around them for professional growth; appear to be faltering owing to lack of self-motivation. Irrational fear is holding some back. Running after motivational gurus is counterproductive because meaningful motivation can only be invoked within oneself. Recognising the fear factor, that is waiting subtly in the background of our minds, enables us to rise above its influence. Putting our fear into a proper perspective means our life really does begin. We will then have the confidence to step outside our comfort zone and grasp new opportunities with enthusiasm.

EXPLORING OPPORTUNITIES

BUDGET AND STRATEGY DISCUSSED AT THE CSS INDIA MEET

CSS India Strategy and Budget Meet was successfully concluded recently. The meeting was held at the Crowne Plaza Hotel, Kochi from the 15th to 16th March 2019. Station heads and key decision makers from within the group company attended the meeting along with the CSS India Vice Presidents. The welcome address was done by Rahat Talreja, Vice President CSS Central India, wherein he opened up a discussion on the changes happening in the global economic scenario and the possibilities for CSS India in the coming few months.

Followed by Rahat, CSS Delhi did the presentation. CSS North India Vice President, Rajesh Arora in his remarks re-iterated the need for more close coordination of all the branches for providing flawless services in the entire Sub-continent. For the first time, CSS Colombo also made their presence at the CSS India Meet in Kochi. Ms. Menusha, General Manager, represented Colombo.

Detailed discussions were made on all aspects of export and import services. In her remarks, CSS Group COO for NVOCC, Chandrakala (CK) pointed out the need for more effective use of the IT platform, especially the CRM related activities for creating more transparency in the CSS service offerings.

Midhun George, Asst. General Manager CSS Abu Dhabi attended the two day meet and interacted with all the participants. Special thrust was given to certain network associates and their importance in his presentation as well, by Midhun.

Day two witnessed presentations from Chennai, Tirupur, Coimbatore, Kolkata, Ludhiana and Colombo offices. Closing remarks were made by The CSS Group Chairman T S Kaladharan. He focused on bringing in more combined efforts from all offices for effective utilization of the resources and maximize profits. At the same time, he urged the group members to be more particular in the personalization of services to create a long-standing relationship with the customers.

The first evening dinner was organised at the pool side venue of Crowne plaza. The second evening was organised at the historic Fort Kochi area. All participants travelled to Fort Kochi, Hotel Fragrant Nature. The Dinner was accompanied with a Gazal performance by acclaimed singer Janardhan Athri. It was an enjoyable evening with the mesmerizing musical performance as well as the Dinner.

STRENGTHENING RELATIONS

CSS QATAR ORGANIZES NETWORKING DINNER FOR THE SHIPPING FRATERNITY

CSS Qatar team rolled out the red carpet to welcome guests from the shipping fraternity, for an event exclusively organised by Console Shipping Services in Doha. The event which was named CSS EVE 2019 was organised, providing opportunity to meet, greet and interact with all the partners who stood in supporting CSS Qatar from the very first day of its inception in Doha.

The networking dinner was well attended by the members of the Shipping fraternity. Mr. Rashid Saeed A A Al Hajri, Partner CSS Qatar, Ajay Krishnan COO, Freight forwarding CSS Group, Krishna Kaladharan Management trainee and Amith, Asst. Manager Operations represented the CSS Group for the evening. The event was organised at the Sharq Village & Spa, the Ritz Carlton Resort in Doha. Modeled after a Qatari village, the Doha hotel shares the richness of the Middle East at every turn.

“It was a great opportunity to host such an event in Doha for us in CSS. Every moment of the evening turned out to be highly interactive as we discussed a lot about the industry happenings and the market trends” mentioned Amith.

The event kick started with a brief welcome note from the CSS COO, Ajay Krishnan as he extended his gratitude to all the participants who readily agreed to attend the evening at the invitation of CSS. He mentioned about the need of such get togethers for keeping relations intact and where everybody benefits through healthy sharing and interactions. “The relationships on display at the event during the evening are testament to the level of engagement our team at Doha have maintained with our key partners. For a start up in Doha to achieve what we have in 2 years, we thank our customers and carriers,” mentioned Ajay.

Console Shipping Services W.L.L. commenced its operations from Doha, the capital city of Qatar in the year 2016 to cater to the growing requirements for professional management of Shipping & Logistics. CSS, with own infrastructure and a pool of trained manpower caters to all shipping and logistics requirements that the industry demands, today.

NEPTUNE CARGO EVENT

CSS GROUP ATTENDS THE 4-DAY EVENT IN MANILA

CSS Group attended the 3rd annual partnership meeting of the Neptune Cargo Network. The first and the biggest Global NVOCC and LCL Cargo Alliance, Neptune Cargo Network has successfully brought more than 230 sea freight consolidators & LCL forwarders from across the globe under one roof in a 4-day conference being held at the Makati Shangri-La Hotel in Manila, Philippines on February 25 to 28, 2019. CSS Group was represented by Ajay Krishnan COO, Freight forwarding, Chandrakala, COO, NVOCC, CSS Group and Midhun George Asst. General Manager, CSS Abu Dhabi.

Marking its 3rd year in the industry, NEPTUNE has chosen to host its Annual Partnership Meeting in the Pearl of the Orient Seas, Philippines. Consolidators and LCL forwarders that have attended came from 45 countries including the United States, United Kingdom, Australia, Bahrain, Bangladesh, Brazil, Bulgaria, China, Ecuador, Egypt, Germany, India, Indonesia, Israel, Istanbul, Italy, Japan, Kenya, Kuwait, Lithuania, Myanmar, Netherlands, New Zealand, Portugal, Poland, Romania, Saudi Arabia among others. “In a constantly changing business atmosphere, especially in the Freight forwarding industry, it is vital to have live chats with industry professionals to sharpen our own skills. Neptune Cargo event provided one such opportunity” mentioned Ajay Krishnan.

The 4-day conference started with a welcome cocktail inspired by the tropical climate of the country host. The annual meeting was officially opened with a Samba performance followed by the ribbon cutting ceremony led by the Neptune Cargo Network Directors Christian Raeuber and Nils Walle with the event sponsors. It was then followed by the Network Management Updates, Open Community Mic, Keynote speeches and Face to Face Meeting sessions in the afternoon. A city sight-seeing tour accompanied the Day 3 activities of the meet. “This event introduced us to some new faces from within our industry. The information you gather from such events are enormous and greatly influence your professional side of life. The event also opened up a chance to look into your product placing in the global market and an insight on how to enhance your consolidation business” Commented Chandrakala (CK)

Neptune Consol is dedicated to partnering with sea freight forwarders and consolidators. Its powerful and highly specialized global network comprises only the best local independent sea freight consolidators from their region. Neptune Consol enables every member to offer fully-integrated sea freight solutions and services to customers on a regional and global basis. By solving the expertise, power and reach of the network, which will open the door to a world of new opportunities.

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