As part of our ongoing Customer Improvement Program, we are committed to evolving our service standards to match the pace of modern logistics. We believe that technology should simplify your daily interactions. To achieve this, we are proud to introduce our In-House WhatsApp Chatbot—a digital solution built specifically to integrate our logistics expertise directly into your daily workflow.
Technology Built for Your Daily Interaction
Our goal is to move beyond traditional, slow communication channels. By introducing this in-house developed tool, we are putting the power of our database directly into your hands, ensuring that routine enquiries are resolved in seconds.
Seamless Access to LCL Import Data
This bot serves as your personal portal for all LCL import requirements, providing instant updates on the metrics that matter most to your business:
- Shipment Status:
Get real-time milestones from “Vessel Arrived” to “Cargo De-stuffed”. - DO & Cargo Readiness:
Instantly verify if your Delivery Order is ready for collection or if your cargo is cleared for pick-up. - Charges & Transparency:
Access a breakdown of DO Charges and calculate current Storage Charges to better manage your landed costs. - Other Enquiries:
Get quick answers regarding documentation requirements, warehouse locations, and office operating hours
Why an In-House Solution?
Unlike generic third-party tools, our chatbot was built in-house by our logistics and tech teams. This ensures:
- Direct Integration: with our internal freight systems for high accuracy.
- Custom-Fit: to handle the unique complexities of LCL import documentation and warehouse billing.
- Continuous Improvement: As part of our Improvement Program, we will continue to update the bot’s features based on your feedback.
Efficiency During Your Workday
Logistics doesn’t stop, but clear communication helps it move faster. Our chatbot is available during business hours to ensure you get the answers needed to coordinate with carrier /truckers and Agents without the lag of back-and-forth emails. The Goal is to reduce your administrative burden, giving you more time to focus on growing your business while we handle the data flow.
Experience the future of our service and start interacting with our in-house bot today.
