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Lighthouse

Bi-monthly publication of CSS Group

Lighthouse
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Lighthouse
  • Call +971 4 883 1303
  • Mail info@cssdubai.com
  • Menu
    • Home
    • About
    • Services
      • Global Freight forwarding
      • Ocean Freight Management
      • Supply Chain Management
      • Land Transportation Management
      • Industrial Packing, Crating & Lashing
      • Air Freight Management
      • Projects Oil & Energy
      • Exhibition Event Logistics
      • Automobile Logistics
      • Art Logistics
      • Non Vessel Operating Common Carrier (NVOCC)
      • Hospitality & Hotel Logistics
      • Multi-modal Operations
      • Container Freight Station (CFS)
      • Yacht & Marine Logistics
      • E-commerce Fulfillment
    • Locations
      • Dubai
      • Abu Dhabi
      • Sharjah
      • Ras Al Khaimah
      • Bahrain
      • Oman
      • Qatar
      • Saudi Arabia
      • India
      • Sri Lanka
    • Careers
    • Track & Trace
    • Login
      • Customer / Agent
      • Employee – Portal
      • Employee – Dashboard
      • CSS India Login
    • More+
      • Lighthouse
      • Sailing Schedule
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    • Contact Us
  • Login
    • Customer / Agent
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  • TRACK & TRACE
  • LIGHTHOUSE

Chairman’s Message

There’s a well known saying about “rising to the occasion.” No one really knows who started this expression but over the years it has been used to describe people from all walks of life including sports personalities, pop stars, and politicians and sometimes even you and me. However the important requirement for anyone to be able to “rise to the occasion” is the setting where everyone involved plays an integral part. This applies especially in sport. The roar of the crowd, the cheering supporters, inspires players to strive for even greater achievements. Support from the terraces is nearly as important as playing because it invigorates teams to succeed.

We had just completed a wonderful cricket Twenty 20 season in Dubai with the first KPL, (Kerala Premier League), taking with us some memorable sporting moments. Our acclamation would have known no bounds if CSS, with our team of Alleppey Ripples, had become the first team to lift the KPL trophy. But rest assured after such a brilliant performance this year, we will be back to “lift the trophy” next time.

I extend my congratulations to all my team members. I would also like to congratulate those who were in the gallery, playing not with bat and ball but with their heart and souls, which were full of cheers and applauds. It was the enthusiasm of our supporters that added the all important component which spurred our team onto the success line. The cheerleading encouragement from the terraces helped to ensure that our team was able to “rise to the occasion.” Such an event provides an excellent example of how you can inspire confidence in others, with your enthusiastic motivation, so they can rise to even greater heights of achievement. Being an inspiration for your colleagues, your teammates, is something far higher than just giving support. It is the special magic that arouses unique “out of the ordinary” creative activity – a characteristic we value highly at CSS.

CSS Alleppey Ripples

KPL Dubai (Kerala Premier League Dubai) was formed by Citifortune International Marketing, an event management company established in Dubai, in consideration of the passion for cricket in the region. The objective of KPL was to create an elite new sporting event to encourage cricket within the local population and promote cross-cultural integration.

This tournament, held under the auspices of the Dubai Cricket Council and staged at the International Cricket Council Global Cricket Academy Oval ground, had total prize money amounting to an astounding Dhs 60,000 — the highest prize to be offered to a domestic team.

Kerala’s Sports Minister K.B Ganesh Kumar inaugurated the event, in the presence of brand ambassadors India’s Test star Shantakumaran Sreesanth with film stars Suresh Gopi and Bhama on January 20. As Stephan Devassy, Brand Ambassador for Alleppey Ripples and world-renowned musician, enticed and encouraged the enthusiastic crowds with his riveting performance during the first day of matches.

C.T.K Nasir, one of the seven directors of the tournament, said: “I have played domestic cricket for the last 30 years here and wanted to create a tournament which will stand out and hence a group of like-minded people joined hands to create this concept. It is a tournament not only for the cricketers from Kerala state but for players from all over India, Pakistan, Sri Lanka, UAE and every domestic player.”

“Kerala’s 14 districts and two zones (Malabar and Travancore) have been divided into different teams. Every team should have a minimum of three players from Kerala in the eleven and the remaining can be made up of local players and a maximum of two overseas players. One player should be under the age of 22 to encourage youngsters into the game,” he added.

Eight districts will only participate in the first edition. “Four out of the eight districts have already been purchased by owners for the next five years. The first edition will be contested by eight teams and we will expand it next year with more districts, without compromising on the standard of the teams,” he added.

Domestic teams

UAE’s top domestic teams have purchased some of the districts. TS Kaladharan, Chairman of Consolidated Shipping Services Group, which was one of UAE’s strongest domestic team, purchased Alleppey.

“This tournament has encouraged our team to stage a comeback to domestic cricket after five years. This will be great tournament and we haven’t flown in international players, we will compete with our top players,” he said.

“Alleppey Ripples with the power and pride of Devas Chundan for KPL”

In the presence of CSS, KPL, Dubai Cricket Council, and Media dignitaries CSS Alleppey Ripples and its coaching staff were officially launched and inaugurated at the Pathumuri (South Indian Garden Restaurant) at the Ramada Continental Hotel-Dubai. Speaking at the team launch, Chairman and Owner of Alleppey Ripples, T S Kaladharan announced, “CSS Group is pleased to announce its purchase of Team Alleppey Ripples for the next 5 seasons of the Kerala Premier League (KPL). The investment in the team shows the continuous support of CSS towards the sporting fraternity of the United Arab Emirates offering first class facilities for all sporting events.”

In the first match of the KPL Dubai cricket tournament, CSS Alleppey Ripples defeated Springs Cricket Academy Trivandrum Royals by an impressive 52 runs. In the second match, CSS Alleppey Ripples beat Wedlock Malapurram Knights by 27 Runs. After beginning the tournament undefeated, CSS Alleppey Ripples continued their impressive winning ways by posting a 55 runs victory over Yogi Group Trissur Dynamites?. In their fourth and fifth match, CSS Alleppey Ripples won by a narrow margin of runs, first by seven against Thumbay Kasargod Leopards and next by eight runs against Xpress Money Farooq CC. Calicut Zamorins. Both matches proved to be exhilarating whereby the batting and fielding of Alleppey Ripples showcased by the entire team were unstoppable.

In one of the most high-profile matches of the tournament, Alleppey defeated Kannur by three wickets in a nail biting match that had onlookers on the edge of their seats. With this win and 12 points, Alleppey Ripples had indeed secured their place in the semi-final berth in the Twenty20 tournament.

T. S. Kaladharan, Chairman of the Consolidated Shipping Services Group and owner of the Alleppey team, said, “We are perfectly happy with the way our team is performing. We don’t have a particular star, but a balanced side and all of them are chipping in with their contributions. The all-rounders in the team are making a difference and we are looking forward to the semi-final.”

Alleppey captain Harish M said, “We are clicking as a team because all players are contributing in equal measure. It once again shows that in the Twenty20 format, any thing is possible with a team performance and it is indeed a creditable victory as Kannur is virtually the UAE national team with almost all the top players in their squad.”

After being forced to abandon the match against Trotters Wayanad Highlanders due to bad weather conditions and therefore share the points, Alleppey Ripples were set to play in their first semi-final match.

Despite unpredictable weather conditions during the course of the game, the Alleppey Ripples team fought hard to maintain their position in the league, having yet been undefeated. However due to some extremely good fielding and batting from the Trotters Wayanad Highlanders, Alleppey Ripples succumbed to defeat, with eight balls to spare in the tight semifinals match.

With the tournament now drawing to a close we would like to congratulate the entire CSS Alleppey Ripples Team, Coaching Staff, CSS Senior Management, and all of the CSS Group staff and their families who came out to support the team during this tournament. Your support and positive attitudes is highly appreciated and we look forward to another season of CSS Alleppey Ripples-KPL cricket.

On behalf of the Chairman and Senior Management of CSS I would like to thank the Management team of KPL Dubai and the Dubai Cricket Council for a well organised tournament, which brings value added attention to the game of Cricket not only in the GCC, but worldwide. The dedication of your team and everyone involved is highly appreciated and valued.

Phoenix International Visit CSS Group In Saudi Arabia And UAE

Phoenix International, Francois Wolberg, Business Development Manager, Global Textile Logistics and Brandon Joiner, Sales Executive (Atlanta) traveled to CSS Saudi Arabia and CSS UAE offices last November to visit the newly appointed partners, CSS Group in the Middle East.

The first stop was in Riyadh where they spent three days with Ramzi Al-Dulijan (Managing Director, CSS Saudi Arabia) and his team. Together they visited important customers that Phoenix handles in their Atlanta branch. “We found that CSS Saudi Arabia is a dynamic team and willing to help and support our activity,” added Brandon Joiner, Sales Executive (Atlanta).

The second stop was CSS headquarters in Dubai, where they met with CSS delegation including Ken Dinnadge (VP, Business Development, CSS), Roshmon Manoli, Route Development Manager, North America and Kaveen Amarasinghe,  Sales Executive.

Brandon, Francois and the entire CSS team visited several customers in Dubai and Abu Dhabi, and had an opportunity to develop sales and learnt the art of collaborating and sharing information in order to close new deals.

“Globally we have been very impressed by CSS, and we feel we have a great partner to work with out of countries such as UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman,” added Francois Wolberg, Business Development Manager, Global Textile Logistics

Vital Statistics At Phoenix International

    • Founded in 1979
    • Headquartered in Wood Dale, Illinois (Chicago)
    • 2,000 employees
    • One of the Top Work Places1
    • One of the Healthiest Companies in America2
    • Top 30 Best Places to Work3
    • 42nd largest privately held company4
    • 19th largest air export forwarder in North America5
    • 24th largest freight forwarder6
    • Fiscal Year End: June 30th
    • Fiscal 2011 Revenue: $1 Billion
    • Ocean Freight Volume: 250,000 TEUs
    • Air Freight Volume: 41,000 Tons
    • Average Growth: 15-20%
    • Global network of more than 300 locations in 125 countries
    •     USA – 23
    •     Pacific Rim – 25
    •     South Asia – 12
    •     Europe – 11
    •     Oceania – 1
    •     Exclusive Agent Network – 225

 

Projects @ A Glance

Consolidated Shipping Services and Peters & May imported and exported the racing boats for the Mouawad Team of the Union Internationale Motonautique (UIM)-XCAT Powerboat Team for the recently run Dubai and Abu Dhabi stages. “CSS & Peters & May are committed to promoting and sponsoring grass roots sporting events and initiatives.” stated Edward Morgan – Manager Yacht & Marine Logistics. “We believe that developing & encouraging these types of local events demonstrates our support to the ever expanding boating community”.

The Mouawad team was running in second place in the Dubai leg which was held off the Mina Seyahi waters of the Dubai International Marine Club (DIMC) but due to bad weather the race had to be postponed until March after three on-water incidents, including two boats flipping.

However, two weeks later the Mouawad team driven by Omar Danial and Gary Ballough were able to repeat their strong performance for an excellent 2nd place finish on the Abu Dhabi Corniche. This keeps them in second place in the overall season’s standings.

Projects @ CSS Mumbai

CSS Mumbai projects team successfully handled and moved a hydraulic excavator recently. The Komatsu PC 2000 Hydraulic Excavator was dismantled into 16 pieces weighing 209 Metric tones with 402 CBM. These 16 pieces were then stuffed into 6 x 40 feet Mafi’s (A typical flat container with wheels) under expert supervision. All these 6 Mafis were then loaded onto a RORO Vessel. The project cargo arrived from Hyderabad to Mumbai port. The project was meticulously planned with in-house expertise and experience. CSS Mumbai handled this shipment, managing all local documentations and customs clearance till the cargo reached the port and got loaded into the vessel. CSS staff coordinated closely with the client at every point of the projects cycle in order to ensure a smooth operation. The project was handled ensuring maximum client satisfaction. The shipment was for Brisbane, Australia.

CSS Becomes IATA Certified

Having completed over 17 years of service, CSS has today grown as a group of companies with over 750 professionals, offering Integrated Freight Forwarding & Logistic Solutions to an impressive clientele worldwide.

The CSS Airfreight division is rated as the total logistic solutions provider and a trusted partner for Air Cargo Management. When it comes to the fast moving pace of the Air Freight operations they are equipped with the skill and expertise of the employees to meet various customer needs as “we act faster than you think”.

From March 2012, CSS has been accredited with the IATA certification, which dictates the quality standards in the Air Freight operations. CSS Air Freight division is a proven success in the realm of its operation.

About IATA:

IATA is an international trade body, created over 60 years ago by a group of airlines. Today, IATA represents some 240 airlines comprising 84% of total air traffic. The organization also represents, leads and serves the airline industry in general.

History


  • IATA was founded in Havana, Cuba, in April 1945.

IATA Offices

  • IATA has 63 offices in 60 countries
  • Head Office: Montreal, Canada
  • Executive Office: Geneva, Switzerland
  • Regional Offices in Amman, Beijing, Brussels, Johannesburg, Madrid, Miami, Moscow, Singapore, Washington

Our mission at the Air Transport Industry’s side

Air transport is one of the most dynamic industries in the world. The International Air Transport Association (IATA) is its global trade organization. Over 60 years, IATA has developed the commercial standards that built a global industry. Today, IATA’s mission is to represent, lead and serve the airline industry. Its members comprise some 240 airlines – the world’s leading passenger and cargo airlines among them – representing 84% of total air traffic.

Representing

IATA seeks to improve understanding of the industry among decision makers and increase awareness of the benefits that aviation brings to national and global economies. It fights for the interests of airlines across the globe, challenging unreasonable rules and charges, holding regulators and governments to account, and striving for sensible regulation.

Leading

IATA’s aim is to help airlines help themselves by simplifying processes and increasing passenger convenience while reducing costs and improving efficiency. The groundbreaking Simplifying the Business initiative is crucial in this area. Moreover, safety is IATA’s number one priority, and IATA’s goal is to continually improve safety standards, notably through IATA’s Operational Safety Audit (IOSA). Another main concern is to minimize the impact of air transport on the environment.

Serving

IATA ensures that people and goods can move around the global airline network as easily as if they were on a single airline in a single country. In addition, it provides essential professional support to all industry stakeholders with a wide range of products and expert services, such as publications, training and consulting. IATA’s financial systems also help carriers and the travel industry maximize revenues.

For the benefit for all parties involved:

For consumers, IATA simplifies the travel and shipping processes, while keeping costs down. Passengers can make one telephone call to reserve a ticket, pay in one currency and then use the ticket on several airlines in several countries.

  • IATA allows airlines to operate safely, securely, efficiently and economically under clearly defined rules.
  • IATA serves as an intermediary between airlines and passenger as well as cargo agents via neutrally applied agency service standards and centralized financial systems.
  • A large network of industry suppliers and service providers gathered by IATA provides solid expertise to airlines in a variety of industry solutions.
  • For governments, IATA seeks to ensure they are well informed about the complexities of the aviation industry to ensure better, long-term decisions.

 

CSS India Appoints Sastha In Hyderabad

Console Shipping Services India Pvt. Ltd appoints Sastha Freight Services Pvt. Ltd as their exclusive agents in Hyderabad. Sastha, which is an accredited IATA, FIATA and FFFAI company, has a proven track record of success in freight forwarding and logistics business. Sastha which is a certified ISO 9001 2008 company owns their own warehouse facility and fleet of vehicles for material transport. By this appointment CSS India gains the opportunity of handling both export and import shipments from and to Hyderabad. Console Shipping Services has got its own presence in 9 major cities of India as of now and is in the path of expanding.

CSS Group @ Breakbulk Antwerp 2012

Exhibiting for the first time in 2008 at the Breakbulk Antwerp Exhibition, CSS Group makes it highly anticipated return to this extremely successful exhibition. Having exhibited each year since 2008 at the Breakbulk exhibitions in Asia and America, CSS Group now returns to Antwerp, where it all began.

Breakbulk Europe is the largest and most important gathering in Europe for companies involved in the shipping of heavy-lift, project cargo and traditional Breakbulk cargoes. It is where shippers have the opportunity to meet and develop relationships with the leading specialized carriers, forwarders, ports, terminals and packers who have the expertise and resources to handle oversized cargoes with unique handling requirements.

Exhibitors include the world’s major carriers, forwarders and ports that handle specialized heavy-lift, project and Breakbulk cargoes. In addition to a bustling exhibition floor, Breakbulk Europe will feature a 2-day conference with top speakers addressing industry issues. The in-depth program will delve into today’s most pressing Breakbulk transportation topics. Speakers will also discuss the hottest regions for Breakbulk and project cargo, and review sectors such as oil and gas, and other power generation markets. ??Don’t miss out on this key industry conference & exhibition.

Please visit CSS Group in Hall 1 @ Booth # 532H1.

May 22-24, 2012

The Antwerp Expo, Antwerp, Belgium

Key Facts:

  • Over 4300 participants attended Breakbulk Europe 2011
  • Meet with over 180 international exhibitors and sponsors
  • Network and debate in the senior level conference

If you wish to set up an appointment on a specific day or time, kindly contact us by email: infoprojects@cssdubai.com
We look forward to meeting you in Antwerp!!
For further information, please visit: www.cssgroupsite.com

Portever Visits CSS Mumbai

A warm and cordial welcome was extended to Shadow, of Portever shipping, when she visited the Mumbai office of Console Shipping Services India Pvt. Ltd. CSS has always been keen in enriching its agency relations. Shadow’s visit at CSS was to strengthen its business relations and to increase co-operation in all areas of operation.

Situated at Ningbo–a beautiful port city on the China East Coastline in Zhejiang Province, Portever Shipping Ltd. was established in 1995 and is one of the oldest NVOCC in Ningbo. With over 300 professional staff that are specialized in consolidation business, FCL, and customs clearance, Port ever Shipping Ltd was approved by China Ministry of Communications in August 2002 and became an NVOCC.

Console Shipping Services India Pvt. Ltd, a leading NVOCC in the region where it operates, was established in the year 2004. CSS Mumbai with its highly professional team has always been consistent in providing the best service for its agent’s world wide. They offer services in LCL, Sea-Air/ Sea- Land Transportation, Sea freight, Buyers consolidation, Air freight, Customs clearance, Projects Handling, Warehousing, Supply chain & Logistics. CSS and Portever had always enjoyed a warm and healthy relationship which benefitted both parties in elevating its business ranking.

CSS Attends Peters & May Annual Meeting Dusseldorf – Germany

CSS VP Business Development, Ken Dinnadge and Edward Morgan, CSS/Peters & May-Yacht and Marine Logistics Manager recently attended a global gathering in Dusseldorf, Germany in order to discuss ways to further enhance relations with the Peters & May global team as well as to discuss operations and commercial strategies.

As Peters & May is going through some restructuring and reengineering attending this global meeting was crucial in order to offer a broader range of services as well as to ensure the global network is focusing on emerging markets and their core business.

Peters & May Ltd., a marine logistics company, manages and handles the transportation of boats, yachts, and associated marine peripherals. It arranges and handles boat/yacht transportation via air, sea, and road; arranges shipping for masts and urgent spares, marine equipment and supplies, and support containers; and assists its clients in various aspects of event management and provides logistics support for sporting, marketing, and commercial projects. The company also offers documentation services for shipments; and air courier services for documents and parcels. Peters & May Ltd. was formerly known as Taskmarsh Limited and changed its name to Peters & May Ltd. in April 1989. The company now has a global network, which includes CSS in the Middle East region.

“We were delighted that so many of our network of Peters & May agents were able to come together in Dusseldorf, especially those who came from as far away as the UAE and America. To have so many experienced marine transport professionals in the same place was a real privilege. We are aware that, now more so than ever before, our team is our strongest asset and we made some great steps forward during our time together in Germany to ensure that we maintain the industries faith in us as the world’s number one boat transport provider,”added David Holley, CEO, Peters & May Group.

CSS VP Business Development, Ken Dinnadge said, “This was an excellent meeting as well as a good opportunity to put names to faces in order to further strengthen relations as well as discuss business diversification across the Global Marine sector.”

Ken and Edward attended this year’s Dusseldorf boat show in order to meet potential as well as existing customers who are looking at the Middle East region for all of their global yacht and marine logistic needs.

New Office For CSS Mumbai

CSS Mumbai has shifted its office to a more convenient and easily accessible area. The new office address is as below:

Console Shipping Services India Pvt. Ltd.
Suite # 102, First Floor, Sai Samarth Building,
Deonar, Mumbai – 400088
Tel: +91 22 42212800, Fax: +91 22 42212899

The management believes that this will be advantageous to all the local agents, vendors and well wishers of the company for having their office in a more centrally located region. CSS Mumbai thanks everyone for the continuous and unconditional support rendered to them in the past.

Inco Term Definitions/Changes

The 11 Incoterms consist of two groups and are listed below in order of increasing risk/liability to the exporter. Under the revised terms, buyers and sellers are being urged to contract precisely where delivery is made and what charges are covered. This should avoid double-billing of terminal handling charges at the port of discharge. References to “ship’s rail” were taken out to clarify that delivery means “on-board” the vessel. Insurance, electronic documentation, and supply chain security are addressed in more detail, and gender-neutral language is now used.

RULES FOR SEA AND INLAND WATERWAY TRANSPORT:

FAS – Free Alongside Ship: Risk passes to buyer, including payment of all transportation and  insurance costs, once delivered alongside the ship (realistically at named port terminal) by the seller. The export clearance obligation rests with the seller.

FOB – Free On Board: Risk passes to buyer, including payment of all transportation and insurance costs, once delivered on board the ship by the seller. A step further than FAS.

CFR – Cost and Freight: Seller delivers goods and risk passes to buyer when on board the vessel. Seller arranges and pays cost and freight to the named destination port. A step further than FOB.

CIF – Cost, Insurance and Freight: Risk passes to buyer when delivered on board the ship. Seller arranges and pays cost, freight and insurance to destination port. Adds insurance costs to CFR.

RULES FOR ANY MODE OR MODES OF TRANSPORTATION:

EXW – Ex Works: Seller delivers (without loading) the goods at disposal of buyer at seller’s premises. Long held as the most preferable term for those new-to-export because it represents the minimum liability to the seller. On these routed transactions, the buyer has limited obligation to provide export information to the seller.

FCA – Free Carrier: Seller delivers the goods to the carrier and may be responsible for clearing the goods for export (filing the EEI). More realistic than EXW because it includes loading at pick-up, which is commonly expected, and sellers are more concerned about export violations.

CPT – Carriage Paid To: Seller delivers goods to the carrier at an agreed place, shifting risk to the buyer, but seller must pay cost of carriage to the named place of destination.

CIP – Carriage and Insurance Paid To: Seller delivers goods to the carrier at an agreed place, shifting risk to the buyer, but seller pays carriage and insurance to the named place of destination.

DAT – Delivered at Terminal: Seller bears cost, risk and responsibility until goods are unloaded (delivered) at named quay, warehouse, yard, or terminal at destination. Demurrage or detention charges may apply to seller. Seller clears goods for export, not import. DAT replaces DEQ, DES.

DAP – Delivered at Place: Seller bears cost, risk and responsibility for goods until made available to buyer at named place of destination. Seller clears goods for export, not import. DAP replaces DAF, DDU.

DDP – Delivered Duty Paid: Seller bears cost, risk and responsibility for cleared goods at named place of destination at buyers disposal. Buyer is responsible for unloading. Seller is responsible for import clearance, duties and taxes so buyer is not “importer of record”.

Dubai Trade Call Centre Goes 24/7

In a far-reaching move aimed at boosting Dubai’s supply chain operations, Dubai Trade, the premier trade facilitator under Dubai World, has recently extended its Contact Centre operations to provide round-the-clock support to its customers.

The Contact Centre is now in alignment with the 24 x 7 operational mode of DP World’s flagship Jebel Ali Port and Dubai Customs, ensuring uninterrupted, seamless cargo movement and further enhancing Dubai’s reputation as ‘the City that never sleeps.’

It is equipped to support more than 800 e-services of DP World, Dubai Customs, Jafza, DMCC, Emirates SkyCargo and RTA that Dubai Trade offers through its single window for trade. Dubai Trade Contact Centre agents assist and guide customers to process and complete their business transactions successfully. The recent enhancements on the Contact Centre aimed to provide better service by using latest technologies, adding new support languages and introducing new communication channels.

Dubai Trade Contact Centre introduces several features, including live chat and voicemail, expanded capacity and enhanced context for received calls, live screen sharing to enable agents to assist customers betters, and smoother flow of inquiries received through its Interactive Voice Response (IVR) system.

To make it even more user-friendly, the services offered on Dubai Trade Portal (www.dubaitrade.ae) have been grouped under different categories in order to help direct customers’ calls to the most appropriate agent.

The categories include, Cargo Clearance Services related to customs clearance; Shipping and Transport Services related to DP World; Free Zone Administrative Services of Jafza, DUCAMZ, Techno Park and DMCC; Dubai Trade Portal Registration and User Management Services; and Online Payment Related Services for inquiries on Dubai Trade’s E-payment Gateway ‘Rosoom’ and other e-payment services.

Dubai Trade Contact Centre attended to more than 318,000 calls in 2010, 85 per cent of the received cases were resolved at the first call, and 94 per cent of the calls were answered based on the clients’ chosen languages, which reflect the efficiency of the Contact Centre and the capability to respond to multiple languages.

Jamal Majid Bin Thaniah, Group CEO, Ports and Free Zones World, and Chairman, Dubai Trade, said, “Trade is the lifeline of Dubai’s economy and it is only appropriate that Dubai Trade has enhanced the level of its service with the 24-hour Contact Centre for customers.”

“This decision is in line with the increasing adoption rate of e-commerce by trading companies and their demand for non-stop support. The management and team of Dubai Trade will constantly work towards raising the bar for excellence as the region’s leading trade facilitator,” added Bin Thaniah.

Jumaa Al Ghaith, Executive Director Dubai Customs, said, “Dubai Customs are proud to announce Dubai Trade’s initiative to set up the round-the-clock support mechanism as this will aid immensely in enhancing the supply chain flow.”

“We believe our vast community of importers, exporters, clearing agents and others in the logistics sector will find the Contact Centre’s non-stop operation a value addition to their businesses. It is such customer-centric approach that has made Dubai Trade a frontline service provided,” said Al Ghaith.

Moahmood Al Bastaki, Director, Dubai Trade, said, “Dubai Trade’s aim is to establish a seamless and streamlined trade facilitation process, and our success rests on the strong partnerships we enjoy with the trading community. With the call-any-time Contact Centre we hope to further improve customer satisfaction and contribute to Dubai’s strategic goal of digitally transforming all trading and logistics activities. We are committed to channel our resources to constantly create better user experience.”

With more than 800 e-services, 13 per cent more than e-services offered in 2010, Dubai Trade portal integrates the online services of DP World, Economic Zones World, Dubai Customs and Dubai Multi Commodities Centre.

Team CSS At Abu Dhabi Terminals Annual Golf day

CSS was recently invited to participate in Abu Dhabi Terminals very first annual golf day held at the Sadiyat Beach resort in Abu Dhabi, United Arab Emirates.

Some of the UAE’s prominent shipping personalities were invited to participate in this event which will no doubt become an annual together on the shipping and logistics fraternities calendar of events.

CSS VP Business Development, Ken Dinnadge and CSS VP Freight Forwarding Max Spina represented the CSS Group and we are pleased to announce that team CSS were the runners up.  The CSS team played really well and was just one point away from claiming the top honor.

CSS expresses its gratitude to senior management Abu Dhabi Terminals and extends their congratulations to a well organized and attended event.

23rd Dubai International Basketball Tournament

Hassan Haji , Public Relations Officer – Consolidated Shipping Services L.L.C. was selected by the UAE Basketball Federation to be one of the referees for the opening match and 5 other matches including the semifinals for the Dubai International Tournament which was held at the prestigious Al Ahli basketball court in Dubai, UAE from January 12th-21st, 2012.

Al Noor Family Fun Fair 2012

Al Noor Training Centre for Children with Special Needs opened its doors in Dubai on November 21, 1981, starting with only eight children. The Centre serves children with special needs from different nationalities and can accommodate up to 300 children in their facility. The Centre has been generously donated by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the U.A.E. and Ruler of Dubai and was made possible through the benefaction of HRH Princess Haya Bint Al Hussein.

The Centre runs under the auspices of the Ministry of Social Affairs. An appointed Board of Governors formulates the governing policies, which are then implemented by the Director of the Centre.

The Al Noor Family funfair is a highly anticipated community event, with a total footfall of approximately 5,000 each year. The day is full of fun activities filled with food, games, stalls, quizzes, shows, Samsung gadgets to be given away in the raffle, and a lot more exciting surprises! In addition to that they will also have a Football Tournament for sports enthusiasts.

CSS Group has actively participated in various CSR events over the years and has witnessed a positive response from its employees.

Numerous employees of CSS Group have confirmed to volunteer for the Al Noor Fun Fair 2012.  Amith Horra, Marketing Manager CSS added, “We are really looking forward to this event as this gives us a chance to lend a helping hand to less fortune people in the society as well as support Al Noor for this noble cause.  It is commendable that a lot of our staff are taking time out of their schedules to volunteer, thank you.”

Ormayil Oru Poomazha

PALM-UAE, formed in 2006, the active alumni of a famous technical institute, NSS Polytechnic, Pandalam, Kerala, India having more than 500 Engineers working in the United Arab Emirates, affiliated to AKCAF, All Kerala Colleges Alumni Forum, possibly the largest socio-professional organization functioning in the UAE.

They are sponsoring around 40 students from their institute every year selected from the well academic & financially backward students. The proceeds of the 5th Anniversary Celebration will be used to generate revenue for the PALM educational charity fund.

The event organized to celebrate the fifth anniversary celebration of PALM UAE was held on January 27th, 2012 at Al Nasr Leisure Land, Dubai. The programme started with a public function at 7.00 pm with a silent prayer to mark condolence to earlier principal Late N Bhaskara Kurup and famous Literate, Dr. Sukumar Azhikode. Sreekumar VK, General Secretary, PALM UAE delivered the welcome speech followed by presidential speech by Christopher Varghese, President PALM UAE. Felicitations by Shahul Hameed, President, AKCAF and patron Thomas George Mottakkal, Joshi George.

Thomas George Mottakkal, Chairman, Tomar Construction, USA has been selected for the lifetime business achievement award. Mementos were distributed to sponsors and other dignitaries. CSS who has been in the forefront for CSR activities was proud to be the Main sponsor of the event. The event created a platform to meet with new faces in the industry and make healthy relationship with the people and the organization.

The musical extravaganza led by famous play back singer G Venugopal & Gayathri was the main attraction of the event. Apart from the musical performances the celebration includes other cultural Indian dances, Tanura-Egyptian Dances etc.

Alpha Palliative Council

A FAMILY GET TOGETHER

Alpha Palliative Council (APC) was formed in February 2010 to spread the awareness of palliative care in the local and expatriate community in UAE and also to support the activity of Alpha Pain Clinic in Edamuttam in Kerala.  They have membership of over 250 from various emirates.  Many of the members have attended & extended financial support for the wedding function of daughters/sisters of Alpha patients held in Edamuttam, India on 27 February 2011 and 4 September 2011.  The members are committed to all the future activities of Alpha Pain Clinic.  APC’s board of patrons consists leaders from various walks of life supporting our activities.

As part of the yearly celebration a family dinner was arranged on the 24th February 2012 at Crowne Plaza Hotel. The cine artist and patron of Alpha, Innocent and other VIP’s from diplomatic missions, film industry and business community were the chief guest’s for the event and the famous playback singer Gayatri entertained the gathering with her popular Gazal, Hindustani, Semi-Classical & melody numbers.

It was indeed a proud moment for CSS Group as a main sponsor of the event to continually build upon its CSR initiatives  within the community and to contribute to support the under privileged that benefit from this organization.

CSS Kolkata Announces Fixed Sailings To Far East With FPS Singapore

Console Shipping Services India Pvt. Ltd. Kolkata announces fixed sailings to and from the Far East destinations. Being a front runner in the region where it operates, CSS Kolkata feels this new initiative could strengthen its existing industry relations. CSS carries out these fixed sailings with Famous Pacific Shipping, Singapore. The destinations will be as mentioned below:

EXPORT

  • Indonesia – Belawan / Jakarta / Semarang / Surabaya
  • Thailand – Bangkok / Laemchabang / Latkrabang
  • Cambodia  – Phnom Penh  / Sihanoukville
  • Philippines – Manila North / Manila South / Cebu
  • Myanmar – Yangoon
  • Taiwan – Keelung / Kaohsiung/ Taichung
  • China –  Shanghai / Xingang / Quindao  / Dalian / Xiamen
  • Japan  – Tokoya / Kobe/ Nagoya / Yokohama / Osaka
  • Brunei – Muara
  • Maldives  – Male
  • Australia – Sydney / Melbourne / Adelaide/ Brisbane / Freemantle
  • Fiji Island  – Suva / Lautoka
  • New Zealand  – Aukland/ Lyttelton/ Christchurch / Wellington
  • Vietnam  – Ho Chi Min / Hanoi / Haipong
  • East Malaysia  – Bintulu  / Kuching / Sibu / Miri / Kota Kina Balu / Labuan  / Sandakan / Tawau
  • South Korea – Busan  / Inchon

IMPORT

  • Japan – Kobe / Osaka / Nagoya / Yokohama and Tokyo
  • Taiwan – Keelung and Kaohsiung
  • Thailand – Bangkok
  • Malaysia – Port Kelang
  • Korea – Busan
  • Philippines – Manila
  • Indonesia – Jakarta
  • Vietnam – Ho Chi Minh
  • Singapore
  • Australia – Sydney / Melbourne / Adelaide/ Brisbane / Freemantle
  • New Zealand  – Aukland/ Lyttelton/ Christchurch / Wellington

Boat Show 2012

The 20th anniversary of the Dubai International Boat Show will be held at the Dubai International Marine Club – Mina Seyahi from 13 – 17 March 2012 and will open to trade visitors and the general public from 3:00pm – 9:30pm daily.

Please visit CSS Group/Peters & May @ Stand Number LSS-D3- Luxury Supplies and Services Area.

CSS Newsletter

March/April-2012

In this issue:

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